Overview
Work History
Education
Skills
Timeline
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Eddie Velez

Palm Desert,CA

Overview

12
12
years of professional experience

Work History

Mail Processor

Madison Club
09.2020 - 03.2025
  • Enhanced customer satisfaction by ensuring timely delivery of priority mails through careful prioritization of tasks.
  • Assisted customers with inquiries regarding package tracking or shipment status, providing prompt and accurate information.
  • Managed high-volume periods through effective multitasking, maintaining quality standards while handling multiple priorities simultaneously.
  • Proved successful working within tight deadlines and a fast-paced environment.

Head Cashier

Lowes Home Improvment
04.2019 - 09.2020
  • Mentored new cashiers, providing comprehensive training that resulted in increased productivity.
  • Handled escalated customer concerns with professionalism and empathy, working diligently toward satisfactory resolutions.
  • Helped customers complete purchases, locate items, and join reward programs.

Head Cashier

Home Depot
09.2016 - 04.2019
  • Helped customers complete purchases, locate items, and join reward programs.
  • Handled escalated customer concerns with professionalism and empathy, working diligently toward satisfactory resolutions.
  • Resolved escalated customer disputes with special actions such as discounts.
  • Trained team members on cash register operation and cash handling.

Guest Services Supervisor

Target
10.2014 - 09.2016
  • Collaborated closely with other departments to meet guest needs and provide best possible experience.
  • Resolved customer complaints swiftly, finding resolutions that maintained customer satisfaction.
  • Supported team members by offering constructive feedback and coaching as needed.
  • Resolved complex customer complaints, leading to significant reduction in negative feedback.

Food and Beverage Manager

The Lakes Golf & Country Club
10.2012 - 10.2013
  • Organized successful special events that contributed to increased sales figures.
  • Improved customer satisfaction by implementing innovative food and beverage menu options.
  • Oversaw the hiring process for new employees, selecting top talent to join our team.
  • Resolved customer concerns promptly and professionally, ensuring repeat business and positive word-of-mouth referrals.

Education

Associate of Arts - Business Administration

College of The Desert
Palm Desert, CA

Skills

  • Marine Corps Honorable Discharge
  • Proficient in Spanish

Timeline

Mail Processor

Madison Club
09.2020 - 03.2025

Head Cashier

Lowes Home Improvment
04.2019 - 09.2020

Head Cashier

Home Depot
09.2016 - 04.2019

Guest Services Supervisor

Target
10.2014 - 09.2016

Food and Beverage Manager

The Lakes Golf & Country Club
10.2012 - 10.2013

Associate of Arts - Business Administration

College of The Desert

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Eddie Velez