Eddie Velez
Palm Desert
Summary
Dynamic professional with extensive experience in food and beverage operations at The Lakes Golf & Country Club. Proven track record in cost control and menu pricing, while effectively training and onboarding staff. Skilled in crisis management, ensuring exceptional service and client satisfaction during high-pressure events.
Overview
15
15
years of professional experience
Work History
Mail Processor
Madison Club
09.2020 - 03.2025
- Provided training support to new hires on proper mail handling procedures, fostering a productive work environment for all team members.
- Handled confidential correspondence with utmost discretion, ensuring privacy and security of sensitive materials.
- Assisted customers with inquiries regarding package tracking or shipment status, providing prompt and accurate information.
- Managed high-volume periods through effective multitasking, maintaining quality standards while handling multiple priorities simultaneously.
Food and Beverage Manager
The Lakes Golf & Country Club
10.2012 - 10.2013
- Organized and executed catering services for special events, expanding business scope and increasing revenue streams.
- Assisted in financial management tasks such as budget planning, forecasting revenue projections, and monitoring expenses closely.
- Collaborated with chefs and kitchen staff to ensure high-quality food preparation and timely delivery to customers.
- Maintained high levels of customer satisfaction by managing and training team of over 30 staff members, ensuring exceptional service.
Event Coordinator
Renaissance Hotel Marriott
05.2010 - 10.2012
- Facilitated memorable experiences, overseeing creative direction of event themes, decor, and entertainment options.
- Adapted quickly when faced with unexpected challenges or changes in plans, maintaining composure while finding effective solutions.
- Handled crisis management situations promptly, minimizing negative impact on event outcomes and client satisfaction.
- Trained and supervised event staff to complete tasks on time.
Education
No Degree - Professional Selling Skills
Hilton Hotels
Palm Springs, CANo Degree - Selling And Supervisory Skills
Omni Hotels
Los Angeles, CANo Degree - Food And Beverage Cost And Management
Culinary Institute of America
Hyde Park, NY06-1985
Associate of Arts - Business Administration And Management
College of The Desert
Palm Desert, CA06-1984
Skills
- Food and beverage operations
- Cost control
- Menu pricing
- Training and onboarding
Honorable Discharge , United States Marine Corps
Had top Secret Clearence
Timeline
Mail Processor
Madison Club
09.2020 - 03.2025
Food and Beverage Manager
The Lakes Golf & Country Club
10.2012 - 10.2013
Event Coordinator
Renaissance Hotel Marriott
05.2010 - 10.2012
No Degree - Professional Selling Skills
Hilton Hotels
No Degree - Selling And Supervisory Skills
Omni Hotels
No Degree - Food And Beverage Cost And Management
Culinary Institute of America
Associate of Arts - Business Administration And Management
College of The Desert
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