Eddie Velez
Palm Desert,CA
Summary
Dynamic professional with extensive experience in customer service and food and beverage management, notably at The Lakes Golf & Country Club. Proven ability to enhance sales through effective upselling and strong relationship-building skills. Expertise in food and beverage cost management, complemented by exceptional mentoring and training capabilities.
Overview
12
12
years of professional experience
Work History
Mail Processor
Madison Club
09.2020 - 03.2025
- Assisted customers with inquiries regarding package tracking or shipment status, providing prompt and accurate information.
- Managed high-volume periods through effective multitasking, maintaining quality standards while handling multiple priorities simultaneously.
- Developed strong relationships with colleagues through clear communication and collaboration, fostering a positive work environment.
- Collaborated with team members to achieve daily productivity goals and consistently meet deadlines for mail distribution.
Head Cashier
Lowe's
04.2019 - 09.2020
- Mentored new cashiers, providing comprehensive training that resulted in increased productivity.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled escalated customer concerns with professionalism and empathy, working diligently toward satisfactory resolutions.
- Worked closely with team members from other departments to resolve complex customer issues or facilitate seamless transactions.
Head Cashier
Home Depot
09.2015 - 04.2019
- Handled escalated customer concerns with professionalism and empathy, working diligently toward satisfactory resolutions.
- Helped customers complete purchases, locate items, and join reward programs.
- Mentored new cashiers, providing comprehensive training that resulted in increased productivity.
- Worked closely with team members from other departments to resolve complex customer issues or facilitate seamless transactions.
Guest Service Cahier
Target
10.2014 - 09.2015
- Supported fellow employees by covering shifts when needed or assisting with extra tasks during busy periods.
- Increased sales revenue with upselling techniques and product recommendations based on customer needs.
- Promoted store loyalty programs to customers, boosting overall membership enrollment.
- Handled customer complaints promptly with genuine concern and according to company guidelines to maintain organizational safety, welfare and integrity.
Food and Beverage Manager
The Lakes Golf & Country Club
10.2012 - 10.2013
- Organized successful special events that contributed to increased sales figures.
- Oversaw the hiring process for new employees, selecting top talent to join our team.
- Trained food and beverage service personnel, confirming staff to provide recommendations and answer questions.
- Developed relationships with suppliers and vendors leading to special volume pricing discounts and availability.
Education
Associate of Arts - Business Administration
College of The Desert
Palm Desert, CA06-1984
Skills
- Food and Beverage Cost and Management Culinary institute of America
- Professional Selling Skills Hilton Hotels
- Selling and Supervisory Skills Omni Hotels
Languages
Spanish
Native or Bilingual
Timeline
Mail Processor
Madison Club
09.2020 - 03.2025
Head Cashier
Lowe's
04.2019 - 09.2020
Head Cashier
Home Depot
09.2015 - 04.2019
Guest Service Cahier
Target
10.2014 - 09.2015
Food and Beverage Manager
The Lakes Golf & Country Club
10.2012 - 10.2013
Associate of Arts - Business Administration
College of The Desert
Similar Profiles
Eddie VelezEddie Velez
Mail Processor at Madison ClubMail Processor at Madison Club
Andrassy TeranAndrassy Teran
Food and Beverage Attendant at The Madison Club, IndioFood and Beverage Attendant at The Madison Club, Indio
Lisa Joling-HatchLisa Joling-Hatch
Director of Well-Being at The Madison ClubDirector of Well-Being at The Madison Club