Hi, I’m
Egypt Rosewell
Grand Prairie,TX
Work History
Securitas Security Services USA
Security Officer
09.2021 - Current
Job overview
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Conducted regular patrols of key areas to spot and control security concerns.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Monitored CCTV cameras and alarm systems for security breaches.
ADKN Enterprise
Customer Service Representative
07.2018 - 07.2020
Job overview
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Tracked customer service cases and updated service software with customer information.
- Updated account information to maintain customer records.
Burger King
Cashier
03.2016 - 08.2016
Job overview
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Education
D. W. Carter High School Dallas, TX
High School Diploma
University Overview
University of PhoenixTempe, AZ
Bachelors from BSHA
02.2023
University Overview
Skills
- Preventing Incidents
- Checkpoint Management
- Adaptable and Flexible
- Conflict Resolution Techniques
- Critical Thinking
Timeline
Security Officer
Securitas Security Services USA
09.2021 - Current
Customer Service Representative
ADKN Enterprise
07.2018 - 07.2020
Cashier
Burger King
03.2016 - 08.2016
D. W. Carter High School
High School Diploma
University of Phoenix
Bachelors from BSHA
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