Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Eddie Williams

Phenix City,Alabama

Summary

Experienced with technical diagnostics and system maintenance. Utilizes problem-solving skills to ensure optimal equipment functionality. Strong understanding of collaborative teamwork and efficiency improvements.

Overview

15
15
years of professional experience

Work History

Clinical Operation Technician

Prime Therapeutics
04.2019 - Current
  • Answer phone and assist clients with questions about their insurance benefits and medications
  • Process claims to assist clients with receiving there medications
  • Address requests by time stamps and urgency

Tax Preparer

One Way Tax Service LLC
10.2017 - Current
  • Answer the phones to efficiently explain the procedures of how to properly file taxes
  • Prepared customers return for the previous year(s)
  • Assist with candidates who have been audited

Account Specialist

Convergys
09.2016 - 03.2019
  • Enhanced client satisfaction by promptly resolving account issues and providing exceptional customer service.
  • Achieved high levels of client satisfaction through timely resolution of billing disputes or other account-related concerns.
  • Developed customized financial solutions for clients, addressing their unique needs and concerns.
  • Reconciled customer accounts and identified discrepancies for further investigation.

Quality Control Lead/ Lab Technician

Alatrade Foods
10.2009 - 11.2015
  • Championed continuous improvement initiatives aimed at optimizing efficiency within the quality control department.
  • Collaborated with production teams to address and resolve identified issues, reducing overall rejection rates.
  • Conducted risk assessments on potential suppliers, mitigating any potential impact on product quality from external sources.
  • Maintained thorough documentation of all inspection findings, providing valuable data for ongoing process improvements.

Customer Service Representative

Columbus Water Works
02.2015 - 11.2015
  • Generated new service orders based on consumer needs
  • Provided impeccable customer service to new and existing clients
  • Exceeded performance metrics consistently, earning recognition as a top performer within the team.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

Education

Bachelor of Science - Business Concentration in Management

University of Phoenix
Columbus, GA

High School Diploma -

Central High School
Talbotton, GA
05.1994

Skills

  • Client Support Expertise
  • Cash Management Expertise
  • Proficient in Microsoft Word
  • Excel Proficiency
  • PowerPoint Presentation Design
  • Effective Communication
  • Analytical Problem Solving
  • Data Organization
  • Effective Multitasking
  • Effective Stress Management
  • Technical troubleshooting
  • System installation
  • Equipment maintenance

Languages

English

Timeline

Clinical Operation Technician

Prime Therapeutics
04.2019 - Current

Tax Preparer

One Way Tax Service LLC
10.2017 - Current

Account Specialist

Convergys
09.2016 - 03.2019

Customer Service Representative

Columbus Water Works
02.2015 - 11.2015

Quality Control Lead/ Lab Technician

Alatrade Foods
10.2009 - 11.2015

High School Diploma -

Central High School

Bachelor of Science - Business Concentration in Management

University of Phoenix

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Eddie Williams