Eddie Zhang
West Covina,CA
Summary
Results-driven dispatcher with a strong background in customer relationship management and shipment coordination. Skilled in effective communication and problem-solving, ensuring seamless operations and timely deliveries. Committed to optimizing service planning for enhanced operational efficiency.
Overview
2
2
Languages
5
5
years of professional experience
Work History
Driver
Mulan shipping inc
Walnut, California
11.2024 - Current
- Completed day-to-day duties accurately and efficiently.
- Operated commercial vehicles across designated routes ensuring timely deliveries.
- Conducted pre-trip and post-trip inspections to maintain vehicle safety and compliance.
- Communicated with dispatch for updates on route changes or delivery schedules.
- Conducted vehicle inspections before and after every trip and performed minor repairs to keep truck functional.
- Conducted emergency vehicle repairs to restore safety and dependability.
Dispatcher
THL logistics
City of Industry, California
05.2023 - 06.2024
- Coordinated daily shipments to ensure timely deliveries across various routes.
- Managed communication between drivers and customers for efficient service.
- Scheduled pick-ups and drop-offs based on customer requirements and availability.
- Resolved customer complaints related to service issues or delays.
- Supervised driver dispatching, route planning, and vehicle tracking for driving team.
- Managed daily delivery and work schedules to maximize coverage.
- Leveraged GPS devices and computer programs to plan routes, update customers or advise drivers about upcoming issues.
Long Haul Truck Driver
SZ trucking inc
City of Industry, California
10.2021 - 03.2023
- Operated long-haul trucks to transport goods across multiple states.
- Planned efficient routes to ensure timely deliveries and fuel optimization.
- Conducted pre-trip inspections to maintain vehicle safety and compliance standards.
- Communicated with dispatch regarding route changes and delivery statuses.
- Maintained daily logs of vehicle operations, documenting delivery information, pick-up times, traffic delays, and rest periods.
- Kept up with current knowledge of state regulations concerning weight limits and hazardous materials transportation laws.
Skills
- Operational logistics
- Customer relationship management
- Shipment coordination
- Route planning
- Effective communication
- Improving operations
- Problem-solving
- Service planning
- Dispatch software
- Multitasking
Languages
Chinese (Mandarin)
Professional
English
Professional
Timeline
Driver
Mulan shipping inc
11.2024 - Current
Dispatcher
THL logistics
05.2023 - 06.2024
Long Haul Truck Driver
SZ trucking inc
10.2021 - 03.2023