Eddie Baena
Chicago,IL
Summary
Working in the automotive industry has shown me how to handle different situations in a calm and friendly manner, greatly helping my skills in customer service. My passion for cars gives me a great motivation and a deep love for the jobs i have done and will continue to do.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Valvoline Instant Oil
Chicago, IL
06.2022 - Current
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Determined accurate prices for [Type] customer services, consistently searching for deals and best prices.
- Mentored new employees on procedures and policies to maximize team performance.
- Supported sales team members to drive growth and development.
Lube Express Technician
Berman Subaru
Chicago, IL
02.2023 - 03.2024
- Participated in factory-sponsored training classes to remain up-to-date with industry trends.
- Maintained an organized work area including cleaning tools and wiping up spills immediately after use.
- Balanced and mounted new tires for customers, providing detailed breakdowns of services performed.
- Tested batteries using specialized equipment such as hydrometers and load testers.
- Completed tire rotations on diverse vehicle makes and models.
- Installed new windshield wiper blades and checked tire pressure.
- Performed oil changes and lubrication services on a variety of vehicles.
Lube Technician
Oil Express
Chicago, IL
08.2020 - 12.2021
- Changed oil, transmission fluid and filters in vehicles.
- Documented technical and system work performed for each vehicle on repair order.
- Completed standard inspections to assess wear and damage to vehicles.
- Replaced cabin, fuel, air and oil filters and tested vehicle horn and lights.
Education
Associate of Applied Science - Automotive Technology
Harry S Truman College
Chicago 07-2026
High School Diploma -
Alcott College Prep
Chicago 07-2022
Skills
- Product Knowledge
- Problem-Solving Abilities
- Positive and Professional
- Prioritization
- Fast and friendly
Languages
English
Native/ Bilingual
Spanish
Professional
Affiliations
- Have my own shop (Road ready) where I can work on my cars and other hobbies.
- Deeply enjoy spending time with family.
References
References available upon request.
Timeline
Lube Express Technician
Berman Subaru
02.2023 - 03.2024
Customer Service Representative
Valvoline Instant Oil
06.2022 - Current
Lube Technician
Oil Express
08.2020 - 12.2021
Associate of Applied Science - Automotive Technology
Harry S Truman College
High School Diploma -
Alcott College Prep
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