Javascript
Eduardo Ocampo
Junior Web Developer
Chicago,IL
Summary
Hardworking Service Porter aiming to apply 4 years of dealership support and customer satisfaction. Well-versed in generating service tickets and supporting parts and service department members to achieve exceptional service.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Service Porter
Alliance Service Group
04.2023 - Current
- Communicated with coworkers and managers about completed duties.
- Helped maintain a professional atmosphere within the dealership, adhering to dress codes, punctuality standards, and appropriate conduct guidelines at all times.
- Collaborated with other departments to minimize downtime for customers requiring multi-departmental assistance, such as sales or financing inquiries while waiting for service completion.
- Displayed adaptability during periods of high volume or unexpected challenges within the workplace, ensuring seamless day-to-day operations despite unforeseen circumstances.
- Fostered positive working relationships among colleagues through open communication, teamwork, and mutual respect towards one another''s roles within the organization.
- Escorted drivers to vehicles and helped load or carry large items.
- Responded to customer requests efficiently and with knowledgeable assistance.
- Parked and retrieved cars according to customer needs.
- Enhanced customer satisfaction by promptly greeting and directing them to the appropriate service area.
- Facilitated smooth operations within the service department through effective communication with team members and supervisors.
- Assisted in reducing vehicle maintenance times with timely delivery of parts and tools to technicians.
Sales Stylist
Levis
8 2021 - 8 2023
- Show a thorough understanding of Levi Strauss & Company’s history and heritage
- Demonstrate excellent product knowledge
- Meet or exceed established store and individual sales and performance goals daily
- Assist in physical inventory and cycle counts.
Sales Associate
Honda City Chicago
10.2018 - 01.2021
- Responsibilities for selling the maximum number of cars possible at an optimum profit
- Also in charge of making relationships with customers and generating new business through marketing available extras and accessories
- Demonstrating vehicles to customers including taking them on test drives
- Meeting customers face to face and having sales discussions with them
- Helping previous customers of the store with product knowledge or any other help required such as paring of their smartphone or personalized settings
- Making Maximum number of phone calls to follow up or to bring in potential clients
- Sending out Emails to further promote the store.
MET Associate
Home Depot
07.2017 - 01.2018
- Maintained proper store display and storage overhead organization
- Worked on weekly goals and successfully reached goals with team members
- Properly scanned merchandise items and organized them in their corresponding department
- Regularly screened the store, cleaned product displays and printed price tag labels.
Education
High School Diploma -
Benito Juarez Community Academy
Chicago, ILAssociates -
Harold Washington College
Chicago, ILBootcamp Course - Web Development
North Carolina State University
05.2001 -
Skills
Account servicing
Lead prospecting
Network development
Client Service
Customer service
Product promotions
Customer Relations
Sales expertise
Point of sale knowledge
Bilingual (Spanish & English)
Awards
- Honda Certified
- Council of Sales Silver Objective
Software
GIT
HTMl
CSS
Bootsrap
React
NodeJS
Languages
Spanish
Native or Bilingual
Certification
Council of Sales Leadership
Web Development
I am developing the skills to become a web developer
Timeline
Service Porter
Alliance Service Group
04.2023 - Current
Sales Associate
Honda City Chicago
10.2018 - 01.2021
MET Associate
Home Depot
07.2017 - 01.2018
Bootcamp Course - Web Development
North Carolina State University
05.2001 -
Sales Stylist
Levis
8 2021 - 8 2023
High School Diploma -
Benito Juarez Community Academy
Associates -
Harold Washington College
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