Eddily Polanco
Providence,RI
Summary
Security-focused and diligent Guard skilled at protecting personnel and premises. Responds and acts appropriately to situational assessments, including criminal acts and fire and medical emergencies remaining alert, attentive and vigilant at all times. Anticipates trouble and takes steps to intervene and diffuse using keen eye for detail.
Overview
10
10
years of professional experience
Work History
Insurance Agent
Self Employed
08.2018 - 08.2022
- Built relationships with clients using active listening and issue resolution to provide excellent service.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Maintained high standards of customer service by building relationships with clients.
- Cross-sold insurance products to existing clients to reach sales targets.
Sales Consultant
Automax Preowned
03.2016 - 08.2018
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Provided sales and customer service assistance to walk-in traffic
- Responded to telephone and in-person requests for information.
- Followed up with existing customers to provide additional support and address concerns.
Retail Store Sales Manager
T-Mobile
01.2013 - 03.2016
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Facilitated high volumes of cash, credit, and gift card transactions, verifying cash drawer balance at end of each shift.
Education
High School Diploma -
Hope High School
Providence, RI06.2010
Skills
- Business Planning
- Policy Adjustment Knowledge
- Quote Information
- Claims Reporting Systems
- Criminal Law Knowledge
- Document Preparation
Timeline
Insurance Agent
Self Employed
08.2018 - 08.2022
Sales Consultant
Automax Preowned
03.2016 - 08.2018
Retail Store Sales Manager
T-Mobile
01.2013 - 03.2016
High School Diploma -
Hope High School
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