Eddwena Wright
Tampa,FL
Summary
Excellent communicator and dependable team player with strong understanding of insurance industry. Adept at building relationships with clients, brokers and other stakeholders while delivering outstanding service. Highly organized and detail-oriented with strong ability to identify potential risks and develop solutions. I am a results-driven professional who provides customers with tailored solutions to meet their needs. Successfully establishes relationships with customers and delivers quality service. Agile individual with excellent communication and customer service skills.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Insurance Professional
TTEC
03.2019 - Current
- Established long-lasting relationships with clients through proactive communication and exceptional service.
- Enhanced customer trust by addressing concerns and explaining complex policy details in understandable terms.
- Mentored new insurance advisors, sharing best practices and industry knowledge to enhance team performance.
- Carried out administrative tasks such as handling policy renewals, maintaining records and collecting insurance payments.
- Maintained a high level of industry certifications and licenses, ensuring credibility and expertise when advising clients on insurance matters.
Member Advocate
Sears Holdings Company
02.2017 - 03.2019
- Consistently met or exceeded performance metrics related to response times, issue resolution rates, and overall customer satisfaction scores.
- Provided valuable input during strategic planning sessions aimed at enhancing the overall member experience within the organization.
- Demonstrated empathy and understanding when dealing with difficult or sensitive situations involving members.
- Managed escalated cases effectively, working closely with supervisors to ensure successful outcomes for all parties involved.
Initial Loss Reporting Claims Associate
State Farm
09.2014 - 01.2017
- Worked productively in fast-moving work environment to process large volumes of claims.
- Maintained up-to-date knowledge of industry regulations, ensuring compliance in all aspects of claims handling.
- Improved team performance by providing ongoing training and support for Initial Loss Associates on best practices and procedures.
- Managed high-volume caseloads, ensuring accurate documentation and adherence to company policies.
Education
Bachelor of Science - CRIMINAL JUSTICE
Northeastern University
Boston, MA06.1996
Skills
- Creative, self-motivated, detail-oriented, fast learner professional with ability to organize and prioritize
- Ability to communicate on various levels with superior, colleagues and clients
- Working knowledge of MS Suites, Multiple Listing System and Adobe and able to type 50 wpm
- Goal-oriented mindset
- Policy writing
- Quality Assurance Requirements
- Call Center Customer Service
- HIPAA Compliance
- Policyholder Communication
- Regulatory Requirements
- Problem-solving abilities, Active Listening, Critical Thinking
Certification
- Property and Casualty License - All States Department of Insurance.
Timeline
Insurance Professional
TTEC
03.2019 - Current
Member Advocate
Sears Holdings Company
02.2017 - 03.2019
Initial Loss Reporting Claims Associate
State Farm
09.2014 - 01.2017
Bachelor of Science - CRIMINAL JUSTICE
Northeastern University
- Property and Casualty License - All States Department of Insurance.
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