EDDY GUERRA
Pompano Beach,FL
Summary
Motivated and compassionate certified Paramedic/ FF with a strong foundation in emergency medical care, and a passion for serving the community. Known for excellent teamwork, calm under pressure, and a commitment to learning and growth. Eager to apply medical training and collaborative skills in a firefighter/paramedic role, and contribute to a life-saving team.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Licensed Health Insurance Agent
Instaquote LLC
Pompano Beach, FL
09.2023 - Current
- Developed and implemented insurance plans for customers based on their individual needs.
- Researched and analyzed customer data to ensure accuracy of coverage information.
- Provided detailed explanation of policy terms, conditions, and benefits to clients.
- Educated customers on various health insurance products and services available.
- Identified areas where additional coverage may be needed or beneficial for clients.
- Processed applications for health insurance policies and ensured accuracy of information provided.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Coached, mentored and trained team members in order to improve their job performance.
- Initiated new projects that resulted in increased productivity across all departments.
Paramedic Lead
Nomi Health
Miami, FL
09.2021 - 05.2023
- Provide extraordinary customer service
- Obtain vitals from ill patients and treat them if needed with the resources the company provides
- Check my jump bag every morning and ensure all medications and equipment are full, up to date, and working properly
- Assist patients and fellow employees with any process in the service we provide whether it be testing or vaccination for Covid-19 if there was a Spanish speaking patient due to my bilingual skills
- Observe patients after they get vaccinated and clear them to go home
- Vaccinate patients (adults and pediatrics) with either Pfizer, Moderna or J&J Covid-19 Vaccine
- Assist with registering patients for Covid-19 testing or vaccination.
Supervisor
Guerra Farms
Miami, FL
06.2019 - 08.2021
- Set goals for performance and deadlines in ways that comply with the company's plans and vision
- Organized workflow and ensured that employees understood their duties and tasks
- Monitored employee productivity and provided constructive feedback and coaching
- Provided ongoing training to address staff needs
- Complied with company policies, objectives, and communication goals
- Conducted employee evaluations and reviews
- Promoted high customer satisfaction by resolving issues with knowledgeable and friendly service
- Remained calm and professional in stressful circumstances and when dealing with unhappy customers, effectively diffusing situations.
Runner /Expeditor
ARM Architect
Miami, FL
06.2015 - 08.2018
- Assisted with managing paperwork during the permitting process
- Frequently dropped off or picked up paperwork from city/county offices, reviewing materials, reviewing permits to ensure they meet all submission requirements, and interacting with both city and project staff to help advance approvals
- Provided excellent service and attention to customers when face-to-face or through phone conversations
- Improved operations by working with team members and customers to find workable solutions
- Greeted customers and employees pleasantly and maintained an upbeat demeanor at all times.
Education
220-General Lines 240-Health - Health Insurance Property And Casualty Insurance
Insurance Hub
06-2023
State of Florida Firefighter Certification -
Barry University
06.2022
Paramedics -
Miami Dade College
08.2021
Emergency Medical Technician -
Miami Dade College
08.2020
Skills
- Goal-oriented
- Reliable and trustworthy
- Active listening
- Friendly, positive attitude
- Bilingual (English & Spanish)
- Decision-making
- Collaboration and teamwork
- Customer service
- Problem solving
- Multitasking and prioritization
- Medication administration
- Critical thinking
- Willingness to learn
- Exceptional time management
- Insurance knowledge
- Patient assessment
- Training and Development
- Organizational skills
Certification
- ACLS ( Advanced Cardiac Life Support )
- PALS ( Pediatric Advanced Life Support )
- BLS/CPR ( Basic Life Support )
- ASLS ( Advanced Stroke Life Support )
- ACS ( Acute Coronary Syndrome )
- EVOC ( Emergency Vehicle Operator course )
- Hazardous Materials Awareness and Operations Level
- Firefighter Minimum Standards FFP-110 & FFP-210
- I-100 , S-190 S-130 , L-180, S-110
- IS-00100.c Introduction to Incident Command System, ICS-100
- IS-00200.c Basic Incident Command System for Initial Response
- IS-00700.b An Introduction to the National Incident Management System
- IS-00800.d National Response Framework, An Introduction
Timeline
Licensed Health Insurance Agent
Instaquote LLC
09.2023 - Current
Paramedic Lead
Nomi Health
09.2021 - 05.2023
Supervisor
Guerra Farms
06.2019 - 08.2021
Runner /Expeditor
ARM Architect
06.2015 - 08.2018
220-General Lines 240-Health - Health Insurance Property And Casualty Insurance
Insurance Hub
State of Florida Firefighter Certification -
Barry University
Paramedics -
Miami Dade College
Emergency Medical Technician -
Miami Dade College