Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Eddy Quezada

Bronx,New York

Summary

Conscientious and detail-oriented service technician with strong time-management, repair, and maintenance skills. Proficient in the use of hand held and power tools along with the installation and repairs of both mechanical and electrical systems. Specialized in efficiently performing a wide range of services while maintaining a high level of success in customer satisfaction.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Service Technician

Tesla
09.2023 - Current
  • Diagnosed and troubleshot problems, repairing, and restoring Tesla vehicles to peak performance.
  • Diagnosed and repaired problems with electrical and mechanical systems.
  • Explained diagnostic findings to customers and outlined repair and service procedures.
  • Trained junior (trainee) technicians in proper techniques and safety protocols, fostering a culture of continuous improvement within the team.
  • Responded to problems reported by customers by troubleshooting and resolving hardware and software issues.
  • Assisted in the development of company-wide best practices for service procedures, contributing to higher efficiency standards across teams.

E-Bike Mechanic / Tier 2 Assembler (Approver)

Rad Power Bikes
09.2022 - 08.2023
  • Oversaw a team comprised of Tier 1 builders, trained on assembly and provided guidance on a seamless buildout process
  • Trained a team of workers on how to disassemble and reassemble a fleet 800 recalled bikes
  • Built bikes using assembly parts, ensured quality assurance met all torque specification requirements and full functionality of gears, and approved all Tier 1 bike buildouts
  • Serviced and repaired customer bikes with a focus on quality, safety and efficiency within the bike shop and mobile service van
  • Tracked build time through TrackVia to ensure bikes were assembled in a timely manner by the entire team
  • Operated a picker forklift for the arrival and arrangement of freight shipment.

Sales Advisor

H&M
02.2018 - 09.2022
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices
  • Apprised emerging trends and provide informative customer service to assist in product selection
  • Offer product and service consultations and employ upselling techniques
  • Built rapport with clients by providing quality customer service and problem solving
  • Processed cash and credit payments as a cashier, using point-of-sale (POS) systems
  • Performed all functions regarding receiving, stock and housekeeping related tasks.

Electronic Assembler

Nanov Display
01.2021 - 06.2021
  • Performed hardware installation and electronics assembly for outdoor digital signage LCD display kiosks
  • Implemented computer integration, wiring/cabling, and enclosure/glass integration
  • Utilized advanced soldering techniques for precise connections between electronic components, minimizing the need for rework or repairs.
  • Managed warehouse, inventory, and trade procedures
  • Attended and observed client meetings to prepare organized summary reports
  • Assisted in the retrieval and outgoing shipment of freight packages

Education

Associate of Applied Science - Electrical Engineering Technologies

CUNY New York City College of Technology
Brooklyn, NY
12.2021

Skills

  • Installation and Repair
  • Troubleshooting ability
  • Customer Service
  • Mechanical abilities
  • Hand tool knowledge
  • Heavy Lifting
  • Analytical Thinking
  • Electrical repairs
  • Valid Driver's License

Certification

Certified IPC Assembly Operator - International Institute of Printed Circuits (IPC)

Timeline

Service Technician

Tesla
09.2023 - Current

E-Bike Mechanic / Tier 2 Assembler (Approver)

Rad Power Bikes
09.2022 - 08.2023

Electronic Assembler

Nanov Display
01.2021 - 06.2021

Sales Advisor

H&M
02.2018 - 09.2022

Associate of Applied Science - Electrical Engineering Technologies

CUNY New York City College of Technology

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Eddy Quezada