Summary
Overview
Work History
Education
Skills
Timeline
Certification
Languages
Generic

Eddy Suarez

Idaho Falls,ID

Summary

Seasoned Customer rep ready for any team or business need with strong sales/buisness knowledge and natural leadership talents. Top-notch relationship-builder, articulate communicator and decisive manager with 10 plus years of experience. Dedicated to enabling team members to exceed business targets.

Overview

10
10
years of professional experience
1
1
Certificate

Work History

Member Assistance Officer

Idaho Central Credit Union
01.2023 - Current
  • Maintained customer records by updating account information.
  • Call and Answer over 40 calls per day relating to customer and member products and services.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Maintained up-to-date knowledge of product and service changes.

Shift Supervisor

Dukes Seafood And Chowder
08.2014 - 10.2022
  • Conducted Shift inspections to evaluate operational activities and implement timely resolutions for diverse concerns.
  • Minimized resource and time losses by addressing employee or production issue directly and implementing timely solutions.
  • Evaluated employee skills and knowledge regularly, providing hands-on training and mentoring to individuals with lagging skills.
  • Delivered successful training to more than 20 employees during entire tenure, educating on successful work processes and productivity strategies.
  • Built performance-oriented culture with satisfied, hardworking employees by clearly highlighting employee success and developing leaders from within.
  • Responded to and resolved customer questions and concerns.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows to meet any daily demand.

Lead Server

Dukes Seafood And Chowder
08.2014 - 10.2022
  • Asked diners about meals to assess satisfaction and collect vital feedback to improve operations.
  • Created orders, documented special requests and followed up with kitchen personnel to foster top-quality service and minimize complaints.
  • Oversaw daily operations of all members of service team, including delegating tasks, training new staff and splitting tips at end of each shift.
  • Scheduled numerous reservations and managed seating arrangements simultaneously in high-traffic upscale restaurant while maintaining calm, professional demeanor.
  • Greeted and maintained relationships with regular customers.

Lead Line Cook

The Barking Dog Alehouse
07.2013 - 08.2014
  • Upheld optimal staff and customer protections by monitoring food handling, cleaning and sanitation protocols.
  • Prepared identical dishes numerous times daily with consistent care, attention to detail and quality.
  • Followed restaurant stock management schedule to monitor product freshness and rotate out old products.
  • Produced over 40 specialty dishes per day and maintained near-perfect customer satisfaction scores.

Education

Associate of Arts - Liberal Arts And General Studies

College Of Western Idaho
Nampa

Culinary Arts

Le Cordon Bleu College Of Culinary Arts
Tukwila

Skills

  • Store Management
  • Business Development
  • Staff Management
  • Business administration
  • Negotiation
  • Consulting
  • Strategic Planning
  • Bilingual
  • Member Databases
  • Sales and Marketing
  • Loan Approval
  • Strategic Financial Planning
  • Selling Skills
  • Customer Account Management
  • Past Due Account Management
  • Customer Relationship Management
  • Conflict Resolution Techniques
  • Cultural Awareness
  • Complex Product Knowledge

Timeline

Member Assistance Officer

Idaho Central Credit Union
01.2023 - Current

Shift Supervisor

Dukes Seafood And Chowder
08.2014 - 10.2022

Lead Server

Dukes Seafood And Chowder
08.2014 - 10.2022

Lead Line Cook

The Barking Dog Alehouse
07.2013 - 08.2014

Associate of Arts - Liberal Arts And General Studies

College Of Western Idaho

Culinary Arts

Le Cordon Bleu College Of Culinary Arts

Certification

FICO.

Languages

Spanish
Professional Working

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Eddy Suarez