Sydney Skinner
Pocatello,ID
Summary
Results-driven customer service professional with a strong dedication to providing exceptional service. Highly skilled in planning and multitasking, able to effectively handle multiple tasks and prioritize accordingly. Known for building strong relationships with team members and customers. Utilizes business intelligence data to make informed decisions and drive business growth.
Overview
9
9
years of professional experience
Work History
Member Assistance Officer
Idaho Central Credit Union
05.2023 - Current
- Provided members with personalized financial guidance, assisting them in creating realistic repayment plans and budgets to improve their financial standing
- Utilized strong communication skills to engage with members empathetically, while also maintaining firmness in adherence to collections policies and procedures
- Successfully managed and resolved delinquent accounts
- Conducted thorough financial assessments, negotiated payment arrangements, and promoted financial well-being while fostering positive member relationships.
Certified Trainer / Server
Olive Garden
12.2021 - 04.2023
- Recruited and trained new members of guest service team
- Built solid rapport with many frequent patrons to cultivate guest loyalty
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Customer Service Associate
Lowes Home Improvement
10.2019 - 11.2021
- Trained new associates on store programs and policies
- Managed details of completing sales payments, refunds, and exchanges, including issuing store credit
- Responded to customer requests, offering excellent support and tailored recommendations to address needs
- Addressed customer concerns and provided timely resolution to mitigate complaints
- Organized and maintained customer service desk and monitored front lanes to address hazards or return unsold products to shelves.
Teacher
Mother Goose Preschool
06.2015 - 08.2019
- Assessed students regularly and customized approaches to maintain progress with educational goals
- Connected with parents and students to help each obtain maximum benefit out of class experiences.
Education
Bachelor of Science - Business Management, Operations Emphasis
Utah State University
Logan, UT05.2023
Skills
- Selling and negotiating
- Customer Relations
- Exceptional Communicator
- Certified Financial Counselor
- PowerBI
- Team development
- Conflict resolution
- Time Management
- Staff training
- Relationship Building
- Self-Motivated
- Customer Service and Assistance
- Microsoft Office
Timeline
Member Assistance Officer
Idaho Central Credit Union
05.2023 - Current
Certified Trainer / Server
Olive Garden
12.2021 - 04.2023
Customer Service Associate
Lowes Home Improvement
10.2019 - 11.2021
Teacher
Mother Goose Preschool
06.2015 - 08.2019
Bachelor of Science - Business Management, Operations Emphasis
Utah State University
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