EDDY RAFAELA DOMINGUEZ VILORIO
Bayonne,NJ
Summary
Dynamic and bilingual professional with a proven track record of delivering exceptional customer service and managing financial transactions with precision. At Santander Bank US, I enhanced customer satisfaction through efficient service and safeguarding sensitive information. Skilled in money handling and fostering positive customer interactions, I excel in fast-paced environments, demonstrating patience, empathy, and professionalism.
Overview
4
4
years of professional experience
Work History
Bank Teller
Santander Bank Us
Providence, RI
01.2019 - 03.2020
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
- Processed customer transactions promptly, minimizing wait times.
- Improved customer satisfaction by efficiently processing transactions and addressing account inquiries.
- ATM custodian.
Cashier
Walgreens
New City, NY
06.2018 - 08.2018
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
Front Desk Receptionist
Spring Valley Dental
Spring Valley, NY
01.2018 - 05.2018
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Collected room deposits, fees, and payments.
Customer Service Cashier
Jose Luis Supermarket
Puerto Plata, Dominican Republic
01.2016 - 11.2017
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Counted money in drawers at beginning and end of each shift.
- Balanced cash registers accurately at the end of each shift, minimizing discrepancies and errors.
Education
Customer Service Management
INFOTEP
Puerto Plata, Dominican Republic2017
High School Diploma -
Santa Rosa De Lima High School
Puerto Plata, Dominican Republic2015
Executive Secretary Certification
INFOTEP
Puerto Plata, Dominican Republic 2015
Bank And Commercial Cashier
INFOTEP
Puerto Plata, Dominican Republic2015
Skills
- Professionalism and Courtesy
- Responsible
- Bilingual: Spanish speaking
- Money Handling
- Deposit and withdrawal management
- Cash counting
- Patience and Empathy
- Friendly
- Exceptional customer service
- Quick learner
Timeline
Bank Teller
Santander Bank Us
01.2019 - 03.2020
Cashier
Walgreens
06.2018 - 08.2018
Front Desk Receptionist
Spring Valley Dental
01.2018 - 05.2018
Customer Service Cashier
Jose Luis Supermarket
01.2016 - 11.2017
Customer Service Management
INFOTEP
High School Diploma -
Santa Rosa De Lima High School
Executive Secretary Certification
INFOTEP
Bank And Commercial Cashier
INFOTEP