Edelia Nois
Dallas,TX
Summary
Pro Sales Associate with a strong foundation in customer service and professional sales support, honed through experience at a leading home improvement retailer. Demonstrates exceptional skills in communication, teamwork, and problem-solving, with a proven ability to build strong relationships with professional customers and ensure seamless service. Passionate about leveraging bilingual abilities and product knowledge to enhance customer satisfaction and drive success in dynamic environments. Proven success in high-volume environments with a focus on professional clientele and frontline customer support.
Overview
1
1
year of professional experience
Work History
Pro Sales Associate
The Home Depot Inc
02.2025 - Current
- Build strong relationships with professional customers, contractors, builders, and property managers.
- Provide expert guidance on product selection, availability, and pricing tailored to project needs.
- Processed transactions efficiently and assisted with quoting, ordering, and logistics coordination.
- Collaborated with cross-functional teams to ensure seamless service and accurate order fulfillment.
Customer Service Representative
The Home Depot Inc
04.2024 - 02.2025
- Answered customer inquiries and provided accurate information regarding products and services.
- Assisted customers with product selection, ordering, billing, returns, exchanges, and technical support.
- Responded to incoming calls and emails, offering frontline customer support and transaction assistance.
- Excelled in exceeding daily credit card application goals.
Education
Bachelor of Science - Human Resources Management
Univeristy of Texas At North Dallas
Dallas, TX05-2028
Skills
- Customer Service Excellence
- Professional Sales Support
- POS Systems
- Microsoft Office Suite
- Communication & Teamwork
- Inventory Management
- Product Knowledge
- Fluent in Spanish
Languages
Spanish
Native or Bilingual
Timeline
Pro Sales Associate
The Home Depot Inc
02.2025 - Current
Customer Service Representative
The Home Depot Inc
04.2024 - 02.2025
Bachelor of Science - Human Resources Management
Univeristy of Texas At North Dallas
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