Summary
Overview
Work History
Education
Skills
Timeline
Generic

Edelsys Oruna

Miami,FL

Summary

Proven Technology Support Specialist and Sales Manager with a track record of enhancing client satisfaction and boosting sales revenue through effective strategies and strong client relationships. Skilled in network administration and demonstrating exceptional negotiation skills, have successfully increased sales and improved customer service by implementing cybersecurity best practices and fostering long-lasting partnerships. Detail-oriented, organized and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success. Versatile Technical Support Representative skilled at offering clients easy-to-understand guidance and actionable advice. Positively impacts all customer interactions and engineering efforts for supported products. Hardworking and driven sales management professional equipped to revitalize sales operations and align procedures to maximize profits and client acquisition. Successful at improving sales procedures to streamline and strengthen processes. Multifaceted leader with analytical and diligent approach to building and leading strong teams. Capable pharmacy team member proficient in assisting pharmacists with preparing prescriptions and meeting customer needs. Safety-oriented and well-organized with solid experience coordinating with insurance providers, prescribers and individuals to address issues. Good relationship-building and multitasking skills.

Overview

16
16
years of professional experience

Work History

PHARMACY TECHNICIAN

MEDCARE PHARMACY
03.2022 - Current
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
  • Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
  • Counted and labeled prescriptions with correct item and quantity.
  • Assisted in maintaining an clean and organized work environment, ensuring compliance with safety regulations.
  • Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
  • Maintained proper drug storage procedures, registries, and records for controlled drugs.
  • Coordinated verification and filling of more than 40 daily prescriptions in high-volume electrinic pharmacy environment.
  • Prepared packaging and labels for prescriptions, verifying accuracy of dosage, side effects, interactions, and refill instructions.

PHARMACY TECHNICIAN

EP PHARMACY
10.2021 - 02.2022
  • Counted and labeled prescriptions with correct item and quantity.
  • Assisted in maintaining clean and organized work environment, ensuring compliance with safety regulations.
  • Maintained proper drug storage procedures, registries, and records for controlled drugs.
  • Contributed to reduction of prescription wait times by promptly addressing refill requests and insurance authorizations.
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
  • Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
  • Coordinated verification and filling of more than daily prescriptions in high-volume pharmacy environment.
  • Coordinated verification and filling of more than daily prescriptions in high-volume pharmacy environment.
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Coordinated verification and filling of more than 60 daily prescriptions in high-volume electronoc pharmacy environment.

Sales Manager

NODAC TECHNOLOGY
08.2008 - 09.2017
  • Built long-lasting client relationships through excellent customer service and consistent follow ups.
  • Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
  • Closed lucrative sales deals using strong negotiation and persuasion skills.
  • Identified, hired and trained highly-qualified staff by teaching best practices, procedures, and sales strategies.
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.
  • Resolved customer issues quickly to close deals and boost client satisfaction.
  • Increased sales revenue by developing and implementing effective sales strategies.

Education

GED -

Miami Sunset Senior High School
Miami, FL
06.2007

PHARMACY TECHNICIAN ( CPhT) - Pharmacy Technian

Professional Pharmacy
Miami, FL
01.2012

Skills

  • Network Administration
  • Cybersecurity best practices
  • Disaster Recovery Planning
  • System Configuration
  • Hardware maintenance
  • Data Recovery

Timeline

PHARMACY TECHNICIAN

MEDCARE PHARMACY
03.2022 - Current

PHARMACY TECHNICIAN

EP PHARMACY
10.2021 - 02.2022

Sales Manager

NODAC TECHNOLOGY
08.2008 - 09.2017

GED -

Miami Sunset Senior High School

PHARMACY TECHNICIAN ( CPhT) - Pharmacy Technian

Professional Pharmacy
Edelsys Oruna