Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
secret shoppers award
Work Availability
Work Preference
Quote
Interests
Timeline
Generic

Edeltraud Marie Fernandez

Colorado Springs,CO

Summary

Dynamic professional with a proven track record at McDonald's, excelling in customer service and conflict resolution. Recognized for enhancing team performance through effective staff management and training. Adept at multitasking and maintaining quality control, consistently delivering projects on time and within budget while fostering strong client relationships.

Creative Operations Specialist skillful in executing effective operating rhythms and management systems structures. Expertise in analyzing, articulating and solving various problems. Analytical and organized professional comfortable working independently or as part of team.

Goal-driven manager dedicated to providing high-quality construction services to discerning clients. Offering first-rate construction management and field supervision expertise. Skillful in working with architects, inspectors, designers and subcontractors to accomplish high-quality project work.

Overview

19
19
years of professional experience

Work History

Self Contractor

Gazette Newspaper
04.2020 - 07.2025
  • Delivered high-quality work on time and within budget, earning positive feedback from clients.
  • Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.
  • Managed multiple projects simultaneously while maintaining strict adherence to deadlines and budgets.
  • Coordinated timely delivery of materials and resources to job sites, preventing delays in project timelines.

Manager

McDonald's
03.2006 - 06.2022
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Cross-trained existing employees to maximize team agility and performance.

Education

General Studies

Harrison High
Colorado Springs, CO
06-1986

Skills

  • Attention to detail
  • Customer service
  • Time management
  • Problem-solving
  • Worksite safety
  • Safety compliance
  • Scheduling and planning
  • Quality control
  • Subcontractor relations
  • Cost control
  • Staff management
  • Decision-making
  • Conflict resolution
  • Multitasking and organization
  • Team collaboration
  • Adaptability and flexibility
  • Verbal and written communication

Accomplishments

  • Supervised a team of seven staff members.

Languages

English
Full Professional

secret shoppers award

I was taking orders in the drive-thru. Like I always do, I asked the customer if they would like any sauce

being polite and being quick at my job. And the next day, a gentleman came to the restaurant, 

talked to the manager, called me to the office, and presented me with a certificate of appreciation

of excellent work from a secret shopper,

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference

Work Type

Full TimePart Time

Work Location

On-SiteRemote

Important To Me

Career advancementWork-life balanceFlexible work hoursWork from home optionPaid time off401k matchPaid sick leaveTeam Building / Company Retreats

Quote

Even if you are on the right track, you’ll get run over if you just sit there.
Will Rodgers

Interests

Learning about new things, moving up in this world

Timeline

Self Contractor

Gazette Newspaper
04.2020 - 07.2025

Manager

McDonald's
03.2006 - 06.2022

General Studies

Harrison High

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