Eden Dunbar
Charlotte,NC
Summary
Knowledgeable Concierge with solid background in retail operations and customer service, consistently ensuring accurate transactions and positive customer interactions. Proven ability to manage high-volume transactions efficiently and resolve issues promptly. Demonstrated strength in cash handling and communication skills.
Overview
4
4
years of professional experience
Work History
Cashier, Party Hostess
Jungle Rapids Family Fun Park
Wilmington, NC
04.2024 - Current
- Focus on quantifiable achievements and transferable skills like customer service, cash handling, accuracy, and POS systems.
- Planning, organizing, and executing the event before, during, and after the party.
Concierge
NFC Management
Charlotte, NC
12.2025 - 04.2026
- Delivered a polished, high-end resident experience in a luxury high-rise environment
- Managed secure access by verifying guests and granting floor entry
- Provided seamless guest check-in and front desk service
- Handled all incoming calls with professionalism and discretion
- Oversaw package room operations, including receiving, organizing, and distributing deliveries
- Maintained lobby security while anticipating and meeting resident needs
Team Member, Area Leader, Shift Leader
Chick Fil A
Leland, NC
02.2022 - 10.2023
- Overseeing daily operations and supervising staff during a specific shift to ensure productivity, customer satisfaction, and compliance with company policies.
- Coaching and developing staff, ensuring operational standards are met, handling personnel conflicts, and modeling leadership behaviors.
- Greeting guests, taking and preparing orders, maintaining cleanliness in the dining area and counter, and ensuring guest satisfaction.
Education
Bachelors of Science - Business Administration
University of North Carolina Charlotte
Charlotte, NC05-2029
High School Diploma -
North Brunswick High
Leland, NC06-2025
Skills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Time management skills
- Team collaboration
- Customer service excellence
- Money handling
- Written and verbal communication
- Professionalism and courtesy
Timeline
Concierge
NFC Management
12.2025 - 04.2026
Cashier, Party Hostess
Jungle Rapids Family Fun Park
04.2024 - Current
Team Member, Area Leader, Shift Leader
Chick Fil A
02.2022 - 10.2023
Bachelors of Science - Business Administration
University of North Carolina Charlotte
High School Diploma -
North Brunswick High