Eden Ference
Hutto,TX
Summary
Empathetic and customer-centric support professional. Strong dedication to providing a delightful experience for the customer, cultivating lasting relationships. Exceptional on teams and as an individual contributor. Proven ability to listen attentively, solve problems quickly and efficiently, and create high-quality professional relationships with customers.
Overview
3
3
years of professional experience
Work History
Arcade Attendant
Family Entertainment Group
11.2021 - Current
- Independently drafted and implemented scripts for escape room hints that is currently at use within the company.
- Took on training new employees and subsequently experienced a decrease in errors and escalations.
- Exceptionally responsive to customer needs.
- Maintained essential equipment including diagnoses and repair throughout the arcade and escape rooms.
- First level of escalation for escape room issues.
Customer Service Representative
MAC Pizza
05.2021 - 11.2021
- Delivered outstanding customer service in a high pressure environment.
- Processed customer orders using company point of sale systems in-person and over the phone.
- Accurately and efficiently fulfilled customer orders.
- Professionally resolved customer concerns and complaints in-person and over the phone.
Education
High School Diploma -
Success High School
Round Rock, TX05.2020
Skills
- Taking Initiative
- Managing Competing Priorities
- Training & Mentoring Peers
- Coachable
- Root Cause Analysis
- Passionate Learner
- Customer Service
- De-escalating Customers
- Strong Work Ethic
- Teamwork and Collaboration
Timeline
Arcade Attendant
Family Entertainment Group
11.2021 - Current
Customer Service Representative
MAC Pizza
05.2021 - 11.2021
High School Diploma -
Success High School
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