Eden Fulton
Anchorag,AK
Summary
Highly organized customer service agent experienced in managing multiple tasks and handling issues. Possesses excellent problem-solving, communication and negotiating skills.
Experienced Customer Service Representative with 10 years of experience working in a busy, fast-paced call center. Committed to providing prompt, quick and accurate service to large volume of incoming calls. Organized and dedicated Administrative
Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
13
13
years of professional experience
Work History
Operation Support Specialists
Global Credit Union
12.2018 - Current
- Knowledge office equipment
- Multi-Line Telephones
- Extremely organized
- Document scanning
- Data entry
- Knowledge Microsoft Office
- Empathetic and genuine
- Service-oriented self-starter
- Excellent work ethic
- Retail merchandising
- Training
- Problem-solving
- Verbal communication
- Multitasking
- Networking
- Planning
- Organization
- Task prioritize
- Document analysis
- Loan application management
- Responded to customer inquiry
- Responsible for timely and accurate words processing task
- Provide support administration of particular account types such as IRS, HSA, trust, business accounts, guardian conservatory, UTMA, Rep payee accounts, and personal accounts,
- Mail and process request checks of the member regarding the three requests.
- Maintain and process declaration of loss requests, return check orders,
- Assist in scanning photocopy and printing projects when needed.
- Assist in basic clients and office mailing.
- Provide phone backup assistant
- Upload and load the documents in the system.
- Perform other duties as assigned.
PENINSULAAIRWAYS, Peninsula Airways/ Alaska Airline
05.2013 - 09.2018
- Check in passengers, assign seat for passenger Boarding announcements, and flight information to passengers
- Accurately collects fares and excess baggage charges Prepares daily sales reports
- Handling ticket reservations, cancellations, alterations, and informing customers
- When a flight has been delayed or cancelled.Help customers make travel plans, and work with computers to resolve problems
- Cargo Alaska Airline Agent / PenAir
- Assists customers with creating new bookings, processing changes to current shipments, providing information on the status of their shipment, assisting with web bookings, utilizing service recovery techniques, and advising regarding rules and regulations for general inquiries
- Processes complex shipments of: dangerous goods, live animals, fresh and frozen products, human remains, odd sized and overweight, and high value items
- Computes cargo rates for online and offline itineraries
- Resolves escalated customer situations while maintaining company integrity and customer satisfaction
- Operates within a variety of complex computerized systems to assist daily operations
- Proactively creates a customer-service oriented environment for customers.Used ETD machine screen cargo check Export/ Import sales report/ Deliver online.Manifest Export Freight Maintains safety as their number one priority.
Cargo Agent
Alaska Airlines/Pen Air
04.2013 - 08.2018
- Alaska Airline/ PenAir
- Assist passengers with baggage pickup
- Resolve issues with delayed, lost, or damaged items
- Deal almost entirely with the lost check in baggage Contact passenger concerns both in person and over the phone about lost baggage and found missing baggage
- Helping passenger fill out forms according to the nature of the incident
- Baggage agents utilize computer software to track and catalogue luggage
- Helps to efficiently resolve problems and maintain customer relations when luggage is late, lost, or damaged .
- Utilized computer systems to manage cargo shipments and accurately track goods.
- Operated cargo handling equipment to facilitate safe and quick loading and unloading of cargo.
- Detected damages and discrepancies in cargo shipments with careful inspections and close monitoring.
- Compiled accurate cargo manifests, avoiding shipping errors and meeting regulatory standards.
- Created documents of load plans, cargo cleanliness inspections, and transportation processes.
- Checked import and export documentation to determine cargo contents and classified goods into different tariff or fee groups.
- Coordinated and verified proper dispatch of cargo shipments, working closely with different departments to resolve issues.
- Prepared hazardous material shipments in compliance with safe handling practices.
- Resolved any customer inquiries or complaints to restore satisfaction.
- Implemented and maintained security protocols to safeguard cargo shipments.
- Led warehouse improvement initiatives to advance operational efficiencies.
- Updated clients on cargo and mail statuses by closely monitoring receipt and tracking processes.
- Examined cargo and freight shipments to check goods' condition.
- Entered shipping information into computer system and estimated freight and postal rates.
- Built working relationships with clients to foster loyalty and encourage repeat business.
- Advised clients on transportation and payment methods.
- Bargained terms and rates with vendors and carriers for favorable shipping conditions.
DELICLERK/SAFEWAY, DUTCH HARBOR
09.2012 - 03.2013
- Kept work areas clean, neat and sanitized according to requirements
- Checked the refrigerated and frozen cases and restocked them when product levels were low
- Opened new inventory and rotated stock by dates to maintain freshness
- Responded to telephone inquiries regarding available products and services
- Maintained calm and professional demeanor in all situations
- Greeted patrons with a positive demeanor and smile and offered assistance in finding the items that they needed
- Maintained proper signage and pricing information for displays, cases and counters
- Received payment via cash, check, card or mobile payment and processed accurately
- Offered product samples to customers so that they could try new items before purchasing
- Ensured that refrigerated and frozen items were properly stored at the correct temperatures to comply with food safety rules
- Provided exceptional customer service to all guests, even in peak business periods
- Listened to customer needs and suggested additional menu items as appropriate
- Continually monitored dining rooms for seating availability, service, safety and well-being of guests
- Addressed guest concerns and resolved all issues to guests' satisfaction
- Ensured meats were properly cut in a timely manner
- Maintained high standards of cleanliness and sanitation
- Maintain proper temperature and humidity levels for meat products
- Assisted guests with finding items
- Maintained an atmosphere of enthusiastic customer service
- Processed credit cards, checks, gift cards and coupons
- Monitored temperature of cases, shelves and storage areas and reported failures to the manager
- Offered product samples, answered questions and helped customers find items
- Scanned shelves and product cases for expired stock and discarded outdated or spoiled items
- Demonstrated genuine hospitality while greeting and establishing rapport with guests
- Packaged and labeled products
- Developed knowledge about products and sales items to answer shoppers' questions.
Administrative Assistant
CITYOF, UNALASKA
05.2011 - 08.2012
- Responded to inquiries from callers seeking information.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Maintained office supplies inventory by checking stock and ordering new supplies.
- Created and updated records and files to maintain document compliance.
- Created and updated physical records and digital files to maintain current, accurate, and compliant documentation.
- Delivered top-notch administrative support to office staff, promoting excellence in office operations.
- Sorted, opened, and routed mail and deliveries to meet business requirements.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Routed business correspondence, documents, and messages to correct departments and staff members.
- Set up conference rooms, technology, and materials to facilitate meetings.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Executed record filing system to improve document organization and management.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
Laboratory Technician
ILIULIUK FAMILY AND HEALTH SVCS
05.2011 - 06.2011
- Patient communication and preparation including removal of garments or jewelry that may interfere with procedure and explaining how the process works
- Positioning patients properly to obtain x-rays, Setting the equipment to obtain the best density, detail, and contrast of the area being imaged
- Taking preventative steps to avoid unnecessary exposure to radiation
- Applying their knowledge of anatomy and physiology to the process in order to help the physician diagnose problems
- Must be able to closely follow physician instructions, prepare radiography equipment, position patients, and obtain optimal images for diagnosis
- Must be able to communicate calmly, compassionately, and professionally with all different types of patients including the elderly, ailing, and handicapped
- Examine and analyze body fluids, and cells
- Look for bacteria, parasites, and other microorganisms; analyze the chemical content of fluids; match blood for transfusions
- Examine stool and urine.
Seafood Processor
UNISEA
10.2010 - 12.2010
- Gut, clean, grade and prepare fish for freezing Put frozen fish in boxes
- Check fish if there parasite and bone, Packed seafood or crab
- Sort, clean, and package crab or fish.
Education
Associate of Radiological Technology - X-ray
Family Clinic Collage
Philippines 05.1990
Skills
- Customer Experience
- Payment Processing
- Customer Needs Assessments
- Active listening skills
- People-oriented
- Strong conflict resolution
- Positive and friendly
- Credit card transactions
- Cash handling
- Attention to detail
- Meeting arrangement
- Organizational Skills
- Sorting packages
- Knowledge office equipment
- Upselling techniques
- Shipping and receiving
- Professional
- Goal-oriented
- Detail-oriented
- Strategic sales knowledge
- Multi-line phone talent
- Operating cash register
- Travel planning
- Self-motivated
- Inventory management
Accomplishments
2022: Received Employees Performance Award.
Additional Information
- Accomplishments , Service Star Award July 14,2016 Awarded for overall outstanding commitment to customer service Awarded Customer Service Recognition November
- 2015 Received customer complement for my service they send email to Alaska Airline Managing Director Cargo in Seattle. Also from Alaska Airline Manager Regional Cargo Operation Alaska.
- 2022 Performance Employee Award.
Languages
Tagalog
Native or Bilingual
Timeline
Operation Support Specialists
Global Credit Union
12.2018 - Current
PENINSULAAIRWAYS, Peninsula Airways/ Alaska Airline
05.2013 - 09.2018
Cargo Agent
Alaska Airlines/Pen Air
04.2013 - 08.2018
DELICLERK/SAFEWAY, DUTCH HARBOR
09.2012 - 03.2013
Administrative Assistant
CITYOF, UNALASKA
05.2011 - 08.2012
Laboratory Technician
ILIULIUK FAMILY AND HEALTH SVCS
05.2011 - 06.2011
Seafood Processor
UNISEA
10.2010 - 12.2010
Associate of Radiological Technology - X-ray
Family Clinic Collage
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