EDEN GUTIERREZ
Gilroy,United States
Summary
Motivated sales professional with a strong background in automotive sales and customer service. Expertise in building rapport with clients, understanding their needs, and delivering tailored solutions. Committed to creating positive customer experiences and consistently achieving sales goals in fast-paced environments.
Overview
6
6
years of professional experience
Work History
Car Salesperson
Freeway Toyota of Gilroy
Gilroy, Ca
08.2023 - 04.2026
- Promoted to Internet Sales Representative; made 80-100 calls daily and averaged 3-5 appointments per day, consistently meeting monthly sales goals.
- Started in BDC; placed 100+ outbound calls daily and scheduled 10+ appointments per day for sales representatives.
- Developed deep product knowledge of new and used vehicles; managed wholesale transactions and negotiated deals.
- Maintained CRM records and conducted follow-ups to nurture leads, build long-term client relationships, and drive repeat business.
- Utilized equity mining strategies and implemented upselling and cross-selling techniques to enhance sales and maximize revenue.
- Engaged customers to identify vehicle needs and preferences, and ensured tailored recommendations.
- Built rapport with clients to foster long-term relationships.
- Revenue growth: Turning existing customers into new buyers increases sales and profit without relying solely on new leads
- Customer retention: Offering a financially attractive deal can strengthen loyalty.
Sales Associate
Auto Zone
Gilroy, Ca
11.2022 - 05.2023
- Developed product knowledge to effectively upsell accessories, contributing to positive customer experiences.
- Advised customers on parts selection and troubleshooting, enhancing their understanding of vehicle maintenance.
- Performed battery replacements and alternator tests, explained results, and recommended maintenance options.
- Maintained stock accuracy and organized back stock, ensuring timely product availability for customers.
Tire Technician
Americas Tire
Gilroy, Ca
08.2021 - 04.2022
- Performed tire repairs, rotations, and replacements; mounted and balanced wheels to manufacturer specifications.
- Conducted safety inspections, identified tire and wheel issues, and recommended appropriate services and replacement options to customers.
- Operated shop equipment and maintained a clean, organized workspace to enhance safety and streamline operations.
- Assisted team members with heavy lifting to effectively meet service demand during peak periods.
Sales Associate /Early Morning Stocker
Levis
Gilroy, Ca
11.2019 - 08.2021
- Operated the register and processed an average of 50-70 transactions per shift with accuracy and friendly service.
- Resolved customer questions and issues, enhancing customer satisfaction and encouraging repeat business.
- Assisted customers with product selections and provided personalized service.
- Maintained visual merchandising and restocked inventory of 200+ SKUs weekly, ensuring full floor availability for customers.
- Organized inventory and efficiently restocked merchandise on sales floor, supporting optimal product accessibility.
- Managed backstock organization and shrink control, reducing misplaced items and improving stock retrieval times.
- Collaborated with team members to achieve daily sales goals.
- Onboarded and mentored new team members, sharing POS and merchandising best practices.
- Managed returns and exchanges following company policies.
Education
Associates Degree -
Gavilan College
Gilroy05-2024
Skills
- Sales / Internet Sales
- Deal closure
- Sales strategies
- Sales demonstrations
- Customer relationship management
- Prospecting calls
- Market analysis
- Automotive knowledge
- Product promotion
- Customer Service
- Team work
- Communication
- Multilingual communication
Personal Information
- Date of Birth: 2003-10-26
- Nationality: Mexican
- Driving License: Yes
LANGUAGES
Spanish Highly proficient
Timeline
Car Salesperson
Freeway Toyota of Gilroy
08.2023 - 04.2026
Sales Associate
Auto Zone
11.2022 - 05.2023
Tire Technician
Americas Tire
08.2021 - 04.2022
Sales Associate /Early Morning Stocker
Levis
11.2019 - 08.2021
Associates Degree -
Gavilan College