Eden Lowery
Sheffield
Summary
Dynamic professional with a strong work ethic and deep cleaning expertise, honed at Kool Maids. Recognized for exceptional customer service and attention to detail, consistently achieving high client satisfaction. Proven ability to adapt to meet diverse needs while collaborating effectively with team members to enhance service quality.
Overview
1
1
year of professional experience
Work History
Professional Cleaner
Kool Maids
10.2025 - Current
- Cleaned residential and commercial spaces using industry-standard equipment and eco-friendly products.
- Maintained high cleanliness standards through detailed surface cleaning and organization of spaces.
- Assisted in inventory management, ensuring all cleaning supplies were stocked and readily available.
- Followed safety protocols to minimize risks associated with chemical use and equipment operation.
- Adapted cleaning techniques based on specific client needs and preferences for optimal satisfaction.
- Collaborated with team members to complete large-scale cleaning projects efficiently and effectively.
- Received positive feedback from clients, contributing to repeat business and customer retention efforts.
- Provided exceptional customer service while addressing specific cleaning requests from clients.
- Demonstrated flexibility in adapting to varied work schedules for different clients'' needs.
Professional Cleaner
The Cleaning Authority
08.2024 - 10.2025
- Learned new cleaning methods and tools, enhancing overall service quality provided to clients.
- Delivered quality customer service to address urgent needs and cleaning requests.
- Enhanced client satisfaction by meticulously cleaning and sanitizing residential properties.
- Achieved streak-free window cleanings throughout various residential homes and commercial spaces utilizing professional tools and techniques.
- Ensured completion of all assigned tasks within allotted timeframes, demonstrating effective time-management skills.
- Managed client relationships effectively, addressing concerns promptly and professionally while maintaining confidentiality at all times.
- Used time management and efficient cleaning methods to meet deadlines.
- Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
- Provided assistance to other staff members with cleaning of difficult areas.
Customer Service Representative
The UPS Store, Inc.
05.2025 - 08.2025
- Assisted customers with shipping, packaging, and printing services to ensure satisfaction and efficiency.
- Processed transactions accurately using point-of-sale systems to maintain financial integrity.
- Resolved customer inquiries and complaints promptly, enhancing overall service experience.
- Collaborated with team members to streamline operations and improve workflow efficiency.
- Educated customers on product offerings and services to drive sales and retention.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Fostered positive customer service culture within team which led to higher customer satisfaction rates.
Crew Member
Dunkin' Donuts
10.2024 - 05.2025
- Provided exceptional customer service by efficiently taking orders and addressing inquiries.
- Operated kitchen equipment and maintained cleanliness to ensure food safety standards.
- Collaborated with team members to streamline workflow during peak service hours.
- Assisted in training new crew members on operational procedures and safety protocols.
- Monitored inventory levels and restocked supplies as needed to maintain service efficiency.
- Participated in team meetings to discuss performance goals and share best practices.
- Adapted quickly to changing priorities in a fast-paced environment, ensuring smooth operations.
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Worked well with teammates and accepted coaching from management team.
- Collaborated with team members to complete orders.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Collaborated with fellow crew members for seamless shift transitions, ensuring smooth operations throughout the day.
- Addressed guest needs, questions, or concerns to create optimum experience onboard.
- Operated cash register to ring up final bill and process various forms of payment.
- Contributed to increased sales by upselling menu items and promoting special offers.
- Fostered positive team environment by assisting coworkers during rush periods.
- Encouraged customer loyalty by remembering regular customer's preferences and making personalized recommendations.
- Accurately operated cash register to process customer payments.
Education
High School Diploma -
Buckeye Online School of Success
Liverpool, OH06-2023
Sheffield-Sheffield Lake City Schools
Sheffield Village, OH01-2022
Skills
- Self-motivation and initiative
- Strong work ethic
- Multitasking proficiency
- Deep cleaning expertise
- Reliability and punctuality
- Problem-solving capacity
- Team collaboration
- Customer service
- Time management
- Attention to detail
- Multitasking and organization
- Verbal and written communication
- Basic mathematics
- Decision-making
Timeline
Professional Cleaner
Kool Maids
10.2025 - Current
Customer Service Representative
The UPS Store, Inc.
05.2025 - 08.2025
Crew Member
Dunkin' Donuts
10.2024 - 05.2025
Professional Cleaner
The Cleaning Authority
08.2024 - 10.2025
High School Diploma -
Buckeye Online School of Success
Sheffield-Sheffield Lake City Schools