Eden Peer
Seattle,WA
Summary
Experienced Restaurant Manager with four years of experience in overseeing operations, managing teams, providing exceptional customer service, and a proven ability to support and guide individuals through challenges. My pursuit of a BSW has granted me skills and proficiency in conflict resolution, communication, building relationships, addressing diverse needs, and fostering a positive, supportive environment. I am eager to apply my practical experience and academic knowledge in the social work field to create a positive and meaningful impact in my community.
Overview
7
7
years of professional experience
Work History
Restaurant Manager
Chick-fil-A
09.2024 - Current
- Oversees the training department and develops new techniques for efficiently training staff
- Supervises daily operations to ensure the highest standard of customer service
- Enhances guest experiences by encouraging customer feedback and implementing positive change within the restaurant
- Fosters an inclusive atmosphere with open communication channels for all employees to voice concerns and suggestions
- Ensures consistent compliance with health and safety regulations through regular training
- Utilizes conflict resolution, empathy, communication, and leadership skills
Restaurant Team Leader
Chick-fil-A
11.2018 - 08.2024
- Enhanced flow of operations by assisting managers in scheduling, leading crew of 15-20 people, and overseeing efficiency of numerous positions
- Promoted a positive work environment by building rapport with employees
- Ensured positive customer experiences through making genuine connections
- Boosted community involvement by coordinating and hosting family-centered events
Childcare Assistant
Popadoodle Kids Imagination Center
02.2018 - 10.2018
- Assisted in caring for and ensuring the safety of children between the ages of 4 and 10
- Engaged with children individually to encourage physical activity and intellectual growth.
- Supervised and encouraged free play, observing positive behaviors and implementing behavior redirection when needed
- Assisted with meal preparation and feeding to meet children's dietary needs.
- Promoted creativity through offering age-appropriate activities and art projects
- Established positive relationships with parents to collaboratively promote child's wellbeing.
Education
Bachelor of Social Work - Social Work
Georgia State University
Atlanta, GA05-2026
Skills
- Active listening
- Interpersonal skills
- Empathy
- Conflict resolution
- Collaboration and teamwork
- Multitasking
- Effective communication
- Adaptability and flexibility
- Point of sale (POS) system operation
- Leadership and management
Timeline
Restaurant Manager
Chick-fil-A
09.2024 - Current
Restaurant Team Leader
Chick-fil-A
11.2018 - 08.2024
Childcare Assistant
Popadoodle Kids Imagination Center
02.2018 - 10.2018
Bachelor of Social Work - Social Work
Georgia State University
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