Eden Rosenbauer
Houston
Summary
Licensed Texas Health & Life Insurance professional with over five years of experience in Medicare customer success, insurance services, client retention, and relationship management. Skilled in educating Medicare beneficiaries on health plan benefits, resolving complex policy and claims issues, and delivering personalized service that drives member satisfaction and retention. Proven success collaborating with cross-functional teams, exceeding performance goals, and building long-term client relationships. Experienced with Salesforce, Zendesk, Jira, and CRM platforms. Passionate about helping clients make informed healthcare decisions while maintaining compliance with HIPAA and insurance regulations.
Customer Success Specialist with considerable knowledge in areas such as client relationship management, product onboarding, and customer retention strategies. Skilled at identifying customer needs and providing effective solutions to enhance satisfaction and loyalty. Demonstrated ability to contribute positively to team dynamics while managing multiple priorities to meet deadlines. Notable impact includes improved customer experience and increased overall business growth in all roles held.
Overview
1
1
Certification
4
4
years of post-secondary education
7
7
years of professional experience
Work History
Customer Success Specialist
SelectQuote Insurance
Houston
01.2023 - Current
- Managed portfolio of Medicare Advantage members, providing proactive support that enhanced customer satisfaction and fostered long-term retention.
- Assisted members with claims questions, billing concerns, provider issues, and policy servicing, ensuring exceptional customer experience.
- Identified at-risk members and implemented retention strategies that minimized policy cancellations.
- Consistently meet or exceed key performance metrics for customer satisfaction, quality assurance, retention, and response time.
- Partner with internal departments and healthcare providers to resolve complex member concerns efficiently.
Sales Development Representative
RoadRunner Recycling
02.2021 - 12.2022
- Prospected and qualified new business opportunities through outbound calls, email campaigns, and social selling, contributing to a robust sales pipeline.
- Prospected and qualified new business opportunities through outbound calls, email campaigns, and social selling, contributing to a robust sales pipeline.
- Collaborated with Account Executives to develop targeted outreach strategies, resulting in increased qualified opportunities.
- Collaborated with Account Executives to develop targeted outreach strategies, resulting in increased qualified opportunities.
- Conducted discovery conversations to understand customer challenges and align solutions with business needs.
Sales Development Representative
Car Research XRM
05.2019 - 04.2020
- Generated qualified appointments through targeted outbound prospecting and strategic relationship-building.
- Conducted discovery calls to uncover customer needs and recommend tailored solutions that align with their objectives.
- Conducted discovery calls to identify customer needs and recommend appropriate solutions.
- Achieved and exceeded appointment-setting and outbound call performance goals on a consistent basis.
Education
Bachelor of Arts - Political Science
University of Houston
Houston, United States 08.2016 - 05.2020
Skills
- Customer Success
- Account Management
- Member Retention
- Client management
- Enrollment Support
- Salesforce CRM
- Zendesk
- ZoomInfo
- LinkedIn Sales Navigator
- Cross-Functional Collaboration
- Problem Resolution
- Policy Education
- Microsoft Office Suite
Certification
- Texas Health & Life Insurance License, Active, 12/31/26
- Certified Customer Success Manager (CCSM) Level 1, Active, 12/31/24
Personal Information
Title: Health Insurance Agent
Timeline
Customer Success Specialist
SelectQuote Insurance
01.2023 - Current
Sales Development Representative
RoadRunner Recycling
02.2021 - 12.2022
Sales Development Representative
Car Research XRM
05.2019 - 04.2020
Bachelor of Arts - Political Science
University of Houston
08.2016 - 05.2020