Hi, I’m
Eden Rowe
Tempe,AZ
Summary
Team-oriented self-starter bringing 10 years in training, staff development, management and customer service. Driven leader with strong problem-solving and customer service skills. Dedicated to providing highest level of service to customers and creating pleasant work environment for staff.
Overview
10
years of professional experience
Work History
One Medical
Content and Training Specialist
10.2023 - Current
Job overview
- Trained and mentored over 100 new personnel hired to fulfill various roles across multiple departments
- Organized and implemented coursework, oversaw scheduling and monitored attendance through learning management system.
- Designed and facilitated training courses, aligning new learning development and solutions to organization's strategic goals, mission and vision.
- Collected data on program efficacy through data analysis and implemented solutions for improvement.
- Gathered feedback from team and department leaders to devise new training materials targeted on current needs.
- Planned and monitored implementation of technology-based learning programs.
- Proved successful working within tight deadlines and a fast-paced environment.
Red Mountain Weight Loss
Medical Assistant Supervisor
09.2021 - 10.2023
Job overview
- Directed a team of 6 medical assistants, enhancing patient experiences and streamlining clinic processes.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
Asurion (Verizon Tech Coach)
Training Team Supervisor
03.2019 - 08.2021
Job overview
- Conducted orientation sessions and organized on-the-job training for new hires.
- Alternated training methods to diversify instruction, strengthen learning opportunities, and enhance program success.
- Collaborated with other departments to align training programs with organizational goals and objectives.
- Evaluated success of training programs and recommended improvements to upper management to enhance effectiveness.
- Spearheaded design and implementation of multiple training courses to establish successful up-skilling of tenured employees.
Westin Hotel
Assistant Kitchen Manager
06.2017 - 02.2019
Job overview
- Delegated food preparation duties down to cooks and followed up with cooks to verify proper preparation and production of meals.
- Scheduled and received food and beverage deliveries, adhering to food cost and budget.
- Conducted daily checks of refrigerators and freezers to verify proper food storage, container labeling, and surface cleaning.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Implemented and maintained food safety and sanitation standards to establish safe handling and preparation of food.
Stanford's Restaurant & BarLake Oswego, OR
Line Cook
2014 - 2017 (3 education.years_Label)
Job overview
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Created identical dishes numerous times daily with consistent care, attention to detail, and quality.
- Followed restaurant stock management schedule to monitor product freshness and rotate out old products.
- Followed health, safety and sanitation guidelines while preparing and serving food.
Education
Carrington College
Certificate of Clinical Medical Assisting
10.2020
Carrington College- PortlandPortland, OR
Associate of Science from Culinary Science
Skills
- Learning Management Systems
- Curriculum Design
- Training delivery
- Feedback Analysis
- Customer Engagement
- Schedule Coordination
- Inventory control and record keeping
- Quality Assurance
- Customer Service
- Retail Operations
Timeline
Content and Training Specialist
One Medical
10.2023 - Current
Medical Assistant Supervisor
Red Mountain Weight Loss
09.2021 - 10.2023
Training Team Supervisor
Asurion (Verizon Tech Coach)
03.2019 - 08.2021
Assistant Kitchen Manager
Westin Hotel
06.2017 - 02.2019
Line Cook
Stanford's Restaurant & Bar
2014 - 2017 (3 education.years_Label)
Carrington College
Certificate of Clinical Medical Assisting
Carrington College- Portland
Associate of Science from Culinary Science
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