CHRIS WALLACE
Cedar Hill,TX
Summary
Dynamic professional skilled in designing and implementing effective training programs that drive service quality and operational efficiency. Proven success in managing complex scheduling tasks and fostering strong relationships with stakeholders to enhance patient care and team performance. Passionate about leveraging technology to optimize learning experiences.
Overview
1
1
Certification
7
7
years of professional experience
Work History
Training Specialist
Texas Health Resources
Arlington, TX
07.2020 - 01.2024
- Developed and facilitated training programs for 30 new hires and existing staff, enhancing customer service and technical skills to align with department objectives.
- Collaborated with department leaders to identify training gaps and implement targeted solutions.
- Analyzed QA data to evaluate training effectiveness and pinpoint opportunities for process improvements.
- Revised existing training programs for new workflows, process modifications and system upgrades.
- Designed job aids, reference materials and online LMS learning experiences incorporating multimedia elements.
- Coordinated virtual training sessions using web conferencing technologies such as Microsoft Teams.
- Provided technical support during online training events using web conferencing tools.
- Maintained training Sharepoint and Learning Management Systems to ensure data accuracy and integrity.
Enterprise Scheduler
Texas Health Resources
Arlington, TX
04.2017 - 07.2020
- Coordinated medical radiology scheduling for 17 hospitals with precision, utilizing effective dispute-resolution skills to maintain positive organizational outcomes.
- Utilized various booking methods such as real-time and event-driven scheduling to arrange an average of 60 appointments daily with 99% accuracy.
- Expert in using popular EMR scheduling application Epic and Vyne Tracker Systems to manage patient care activities.
- Cultivated strong relationships with medical staff and patients through solution-focused, client-centered service, enhancing overall patient experience.
- Evaluated new releases of Epic Scheduling software prior to implementation, ensuring readiness for deployment.
Patient Services Coordinator
Alliance Family of Companies
Irving, TX
09.2016 - 04.2017
- Coordinated Electroencephalogram and Electrocardiogram appointments for patients across 7 U.S. markets, effectively utilizing complex scheduling software to enhance patient access.
- Addressed patient inquiries and resolved complaints, leveraging communication and interpersonal skills to foster positive relationships.
- Utilized electronic health record system to accurately document patient information for billing purposes.
- Supported technicians in resolving service delivery issues and redirecting services during unforeseen conflicts to maintain operational continuity.
- Actively participated in team meetings by presenting and analyzing statistical data that contributed to monthly team goals.
Education
High School Diploma -
Duncanville High School
Duncanville05-1998
Skills
- Training delivery
- Curriculum design
- E-learning technology
- Learning management systems
- Learning technologies
- Program design
- EMR Systems
- Scheduling software
- Quality assurance
- Analytical thinking
- Problem solving
- Adaptability
- Effective communication
- Team collaboration
- Office management
- Onboarding new hires
- Epic cadence
Certification
- Epic HB/Cadence Certification
Timeline
Training Specialist
Texas Health Resources
07.2020 - 01.2024
Enterprise Scheduler
Texas Health Resources
04.2017 - 07.2020
Patient Services Coordinator
Alliance Family of Companies
09.2016 - 04.2017
High School Diploma -
Duncanville High School