E Denise Nash

Work History

Lady Bee Clean

White River Junction, VT

08.2017 - 02.2023

Consulted with customers to assess needs and propose optimal solutions.
Utilized Home Advisor/Angi's List app, achieving 4.6 out of 5.0 rating
Managed day-to-day business operations with up to 6 clients per month.
Developed and nurtured lasting customer relationships by projecting professional corporate image and responding quickly to logistical and scheduling issues.
Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
Delivered quality customer service to address urgent needs and cleaning requests.
Mopped hardwood, laminate, ceramic, vinyl, glass and wood surfaces.
Emptied trashcans and transported waste to collection areas.
Adhered to professional house cleaning checklist.
Demonstrated commitment to solid waste, recycling and earth friendly sustainable practices.
Kept all building areas and equipment functional and well-organized to promote business performance
Developed and nurtured lasting customer relationships by projecting professional corporate image and responding quickly to logistical and scheduling issues

Dartmouth-Hitchcock Medical Center

Hanover , NH

06.2022 - 12.2022

Analyzed results using analytical software and created reports.
Operated and performed preventative maintenance on laboratory equipment and instruments.
Retrieved misdirected medical specimens
Collaborated with researchers and scientists to design and execute experiments.
Prepared samples for analysis by performing complex sample preparation tasks.
Troubleshot and resolved equipment and process issues.
Adhered to HIPAA policies, rules and regulations
Kept all patient files and records confidential
EMR medical software, EPIC and various web applications
Answered all phone calls in professional and courteous manner.
Logged over 60 specimen samples on average, handling each expertly to prevent contamination

Axiom Medical, Inc/Dartmouth College

Hanover, NH

09.2020 - 01.2021

Donned and removed personal protective equipment (PPE) per company protocols.
Oversaw in-person and curbside patient registration and processing.
Obtained temperatures of visitors and employees at entry of facility and asked screening questions.
Protected individual confidentiality as prescribed by local, state, and federal mandates.
Followed CDC/HIPAA guidelines to establish accuracy and compliance with COVID-19 protocols.
Completed necessary reports and documentation on time and to specifications.
Maintained safe and sanitary environment by conducting regular disinfecting and cleaning measures.
Monitored individuals for signs and symptoms of COVID-19 to apply prompt response and medical attention.
Educated staff and visitors on importance of proper hygiene and social distancing to practice protective measures and avoid infection transmission.

Veterans Administration Hospital

White River Junction, VT

12.2019 - 11.2020

Maintained spotless restrooms and break rooms with detail-oriented approach and consistent attention for more than 20 buildings on campus.
Handled spills in work and common areas and used proper methods to clean and sanitize each material.
Cleaned certain pieces daily and maintained weekly, monthly, and semi-annual procedures for less critical lines.
Monitored spaces for environmental safety hazards.
Coordinated tasks to complete residential and commercial mopping, scrubbing and sanitizing of all assigned areas.
Cleaned and replaced full needle bins
Complied with HIPAA compliance policies/regulations for patient care
Reported any security concerns to compliance officer
Trained and delegated to new employees appropriate cleaning tasks