Eder Gonzalez
Manville,NJ
Summary
With 18+ years of versatile experience, I've thrived in sales and technical support roles, distinguished by exceptional customer service and sales acumen. Bilingual in English and Spanish, my communication skills elevate customer experiences. Proficient in Adobe Premiere and Audition, I bring high-quality multimedia capabilities.
Overview
21
21
years of professional experience
Work History
Vehicle Sales Consultant
Victory Subaru
11.2021 - Current
- Developed strong relationships with customers for repeat business and referrals.
- Enhanced customer experience by offering personalized solutions based on individual needs and preferences.
- Conducted thorough vehicle demonstrations, ensuring customer understanding of safety features, technology, and performance capabilities.
- Maintained up-to-date knowledge of industry trends, competitor offerings, and product inventory to provide informed recommendations to clients.
- Participated in ongoing training opportunities to continuously improve sales techniques and product knowledge.
- Closed sales by overcoming objections, asking for sales, negotiating price, and completing purchase contracts,
- Maximized sales efficiency as a passionate client advisor, utilizing innovative selling approaches and strategies, achieving a remarkable 50% closing ratio in a competitive auto sales environment.
- Within two years of joining Victory Subaru, distinguished as the second-highest car salesperson company-wide by selling the most cars in a year, demonstrating exceptional sales acumen and customer engagement skills.
Vehicle Sales Consultant
Flemington Car And Truck Country
02.2013 - 07.2021
- Developed strong relationships with customers for repeat business and referrals.
- Enhanced customer experience by offering personalized solutions based on individual needs and preferences.
- Conducted thorough vehicle demonstrations, ensuring customer understanding of safety features, technology, and performance capabilities.
- Maintained up-to-date knowledge of industry trends, competitor offerings, and product inventory to provide informed recommendations to clients.
- Achieved sales targets through consistent follow-up with prospective buyers and diligent tracking of leads in CRM system.
- Participated in ongoing training opportunities to continuously improve sales techniques and product knowledge.
- Closed sales by overcoming objections, asking for sales, negotiating price, and completing purchase contracts,
Technical Support Representative
Takara Belmont USA
03.2003 - 11.2012
- Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
- Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
- Boosted first-call resolution rates with efficient problem-solving skills and deep product knowledge.
- Delivered exceptional customer service by quickly addressing concerns and providing clear, concise explanations of technical solutions.
- Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
- Enhanced customer satisfaction by providing timely and accurate technical support in both English and Spanish languages.
Education
No Degree - Digital Communications And Media
Connecticut School of Broadcasting
Cherry Hill, NJAssociate of Arts - Criminal Justice
Raritan Valley Community College
Somerville, NJ06.2003
Skills
- Closing Techniques
- Sales strategy development
- Sales Presentations
- Goal Setting
- Attention to Detail
- Adobe Audition
- Adobe Premiere Pro
- Bilingual
- Social Media and Promotions
Timeline
Vehicle Sales Consultant
Victory Subaru
11.2021 - Current
Vehicle Sales Consultant
Flemington Car And Truck Country
02.2013 - 07.2021
Technical Support Representative
Takara Belmont USA
03.2003 - 11.2012
No Degree - Digital Communications And Media
Connecticut School of Broadcasting
Associate of Arts - Criminal Justice
Raritan Valley Community College
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