Summary
Overview
Work History
Education
Skills
Websites
Certification
Timeline
Generic

Mazen Felfel

Mooresville,NC

Summary

Achieved significant sales growth at Planet Kia Charlotte by mastering closing techniques and building strong customer relationships. Expert in consultative sales, I excel in negotiations and financial acumen, consistently exceeding targets. Leveraged entrepreneurial spirit to enhance service delivery, demonstrating a profound impact on customer satisfaction and sales conversion.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Vehicle Sales Consultant

Planet Kia Charlotte
06.2024 - Current
  • Met customers on lot and in showroom to discuss available vehicles and options.
  • Closed sales by overcoming objections, asking for sales, negotiating price, and completing purchase contracts,
  • Demonstrated automobiles by explaining characteristics, capabilities, and features, taking test drives and explaining warranties and services.
  • Qualified buyers by matching requirements and interests to various car or truck models and discussing finance options.
  • Followed-up on warm Internet leads and responded to customer questions about vehicle availability, price, and options while fielding inquiries from various marketing websites.
  • Responded to customer enquiries via telephone and email.
  • Prepared purchased vehicles and completed final delivery checks.
  • Created inviting environment for customers by maintaining store organization and cleanliness.
  • Managed communication and coordination with over 40 customers every day. This included calls, texts, and emails.

Automotive Parts Consultant

Planet Kia Charlotte
11.2021 - 05.2022
  • Conducted cash handling, credit card transactions, and register closeout at end of business day.
  • Used and maintained knowledge of stock numbering system and properly categorized for easy access and organization.
  • Ordered parts from various distributors to fulfill demands.
  • Recommended alternative parts if necessary and taught customers fundamentals of part modification and repair.
  • Located new vendors with better costs per unit and set up favorable terms and pricing structures to reduce company expenses.
  • Stocked and managed stock of parts.
  • Assisted customers in finding appropriate parts promptly.

Service Advisor

Planet Mitsubishi Charlotte
05.2020 - 08.2021
  • Maintained high customer satisfaction standards to meet or exceed targets.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Responded proactively and positively to rapid change.
  • Created and maintained detailed database to develop promotional sales.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Sought ways to improve processes and services provided.

Education

B.S.B.A Finance - Finance

High Point University
High Point, NC
05.2026

High School Diploma -

Laurel Springs School
Mooresville, NC
05.2021

Skills

  • Closing Techniques
  • Sales Presentations
  • Cold-calling
  • Upselling and Cross Selling
  • Sales Conversion
  • Consultative techniques
  • Documentation And Reporting
  • Contract Negotiation
  • Relationship Building
  • Financial Acumen
  • Negotiations strength
  • Entrepreneurial

Certification

  • Certified Sales Consultant , Kia Motors - 2024

Timeline

Vehicle Sales Consultant

Planet Kia Charlotte
06.2024 - Current

Automotive Parts Consultant

Planet Kia Charlotte
11.2021 - 05.2022

Service Advisor

Planet Mitsubishi Charlotte
05.2020 - 08.2021

B.S.B.A Finance - Finance

High Point University

High School Diploma -

Laurel Springs School

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Mazen Felfel