Ederson Medina
Greenville,SC
Summary
Innovative Apple technician known for high productivity and efficient task completion. Possess specialized skills in diagnostics, hardware repair, and software troubleshooting, that ensure quick resolution to technical issues. Excel in communication, problem-solving, and adaptability, making complex technology accessible to users with varying levels of expertise.
Skilled in navigating complex technical environments, with a solid background as a Computer User Support Specialist. Possess strong troubleshooting capabilities, and adept at providing solutions to enhance system functionality and user satisfaction. Demonstrated ability to communicate effectively with users, ensuring understanding and proper use of software and hardware. Improved help desk response times and user experience through proactive support and training initiatives.
Overview
10
10
years of professional experience
Work History
Genius
Apple
Greenville, SC
11.2016 - Current
- Collaborated closely with team members to achieve goals.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- provide expert training, support, and mentorship to Technical Experts and Specialists. I guide their professional development, assist them in achieving personal and performance goals, and help optimize key metrics.
Store Manger
Cricket Wireless
Easley , SC
01.2015 - 10.2016
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Developed strategies to maximize sales and profitability.
- Established store tactics and strategies to achieve operational performance and sales goals.
- Delegated work to staff, setting priorities and goals.
- Identified operational issues and implemented appropriate process improvements to promote workplace safety and productivity.
Education
High School Diploma -
JL Mann
Greenville, SC07-2013
Some College (No Degree) -
Greenville Technical College
Greenville, SCSkills
- Excel / Numbers / Keynotes
- Employee training
- Customer service
- Problem solving
- Operational efficiency
- Mentorship development
- Technical support
- Conflict resolution
- Managing Ambiguity
- Active listening
- Team collaboration
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
American Sign Language
Professional
Timeline
Genius
Apple
11.2016 - Current
Store Manger
Cricket Wireless
01.2015 - 10.2016
High School Diploma -
JL Mann
Some College (No Degree) -
Greenville Technical College