Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Rachel Avila

Manhattan,US

Summary

.

Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm. Adept at training users on new applications and technologies, working with remote users, and staying abreast of new technologie.

Overview

9
9
years of professional experience

Work History

Genius

Apple
01.2022 - Current
  • Communicating and educating customers on Apple products
  • Managing time efficiently while still demonstrating empathy
  • Repairing and developing relationships between customers and Apple
  • Managing the ambiguity between technology and customer service
  • Being a resource to my peers through mentoring by shadowing and training others
  • Provided technical expertise in software development and implementation, including troubleshooting and debugging applications
  • Maintained up-to-date knowledge of industry trends and best practices relating to software engineering
  • Provided training and support on new technologies as needed by end users
  • Assisting the customers with technical support and trouble shooting devices
  • Providing the customer with different solutions and offering Apple services to help
  • Repairing relationships between Apple and customers through technology
  • Performed troubleshooting activities to identify root cause of system issues
  • Putting in tickets and finding the resolution
  • Increased equipment lifespan, performing preventive maintenance and timely repairs.

Office Administrative Assistant

New York Psychotherapy and Counseling Center
04.2021 - 05.2022
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Responded to inquiries from callers seeking information.
  • Maintained a clean and welcoming office environment, fostering positive impressions among clients and visitors alike.
  • Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.

Assistant Store Manager of Operations

Chipotle Mexican Grill
01.2016 - 03.2021
  • Ensured compliance with company policies and procedures while providing technical assistance
  • Hiring and choosing great candidates based on business needs
  • Training all new hires to set standard
  • Scheduling my team appropriately
  • Validating shift runners are completing all their tasks
  • Supervising all employees are using tools throughout shift
  • Keeping track of clock in and clock outs punched for biweekly payroll
  • Doing daily store audits to make sure standards are being implemented
  • Achieving sales plan based on profit & loss of the store
  • Supervisor of 20-35 employees
  • Assisting any customer interactions that need to be overseen
  • Managed day-to-day operations including scheduling shifts, assigning tasks
  • Tracked daily operational activities such as store expenses, payroll records
  • Developed and implemented operational processes for efficient workflow and improved customer service

Education

Criminal justice major - Criminology

Borough Of Manhattan Community College
01.2018

Skills

  • Proficient in Microsoft
  • Word
  • Excel
  • Customer focused
  • Drives results
  • Plans and aligns
  • Detail Oriented
  • Action Oriented
  • Training and Mentoring
  • Technical Documentation
  • System troubleshooting

Languages

Spanish
Native or Bilingual

Timeline

Genius

Apple
01.2022 - Current

Office Administrative Assistant

New York Psychotherapy and Counseling Center
04.2021 - 05.2022

Assistant Store Manager of Operations

Chipotle Mexican Grill
01.2016 - 03.2021

Criminal justice major - Criminology

Borough Of Manhattan Community College

Similar Profiles

CREATE PROFILE
Rachel Avila