Sara McDonald
Manhattan,USA
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position.
Detail-oriented, organized and dependable candidate with exceptional communication and management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Willingness to take on added responsibilities to meet team goals.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Nail Technician
IMS Styles - Various Salons
Manhattan, KS
07.2016 - Current
- Welcomed each customer with a friendly demeanor and a smile.
- Delivered exceptional customer service to enhance client satisfaction.
- Organized and managed appointment scheduling based on customer requests.
- Assisted in shaping and polishing natural and artificial fingernails and toenails.
- Supported clients in achieving desired nail aesthetics.
- Advised customers on color selections, rhinestone choices, and design options tailored to individual styles and preferences.
- Prepared and organized beauty station for client services.
- Cleaned and sanitized equipment after each client session.
- Maintained cleanliness and organization of work area.
- Educated clients on additional services and promotional offers, including loyalty discounts for eyebrow waxing.
- Promoted additional treatments and beauty products to enhance customer experience.
- Delivered hand and foot massage services, enhancing client satisfaction through effective up-selling techniques.
- Provided nail care treatment tips to enhance nail strength and longevity of manicures.
- Offered guidance on effective techniques for maintaining healthy nails.
- Assisted clients in selecting appropriate products for nail care routines.
- Cultivated strong customer relationships through engaging conversations during appointments.
- Demonstrated comprehensive understanding of sanitation and sterilization standards.
- Executed meticulous attention to detail in design creation and jewel placement.
- Managed scheduling of appointments and walk-in clients to optimize service delivery.
- Executed organization and prioritization strategies to ensure timely appointment completion.
- Cultivated customer-centric strategies to enhance service delivery.
- Demonstrated proficiency in managing multiple tasks simultaneously in high-pressure environments.
Team Member
Casey's
Manhattan, KS
03.2024 - 09.2024
- Managed cash handling and transaction processing operations with precision and efficiency.
- Assisted in upholding cleanliness standards throughout the store. Aided in product management by discarding outdated and expired items.
- Addressed customer inquiries and resolved concerns to enhance satisfaction.
- Assisted in managing convenience store operations, including grocery and food item sales. Supported confectionary section by providing pretzels, pizza, hotdogs, and sandwiches. Operated vending machines to enhance customer experience. Verified customer age by requesting identification for alcohol purchases.
- Oversaw inventory management processes to ensure optimal stock levels.
- Executed payment processing operations to ensure timely transactions.
- Operated cash register efficiently, assisting customers with transactions and providing accurate change. Managed daily cash flow, supporting team in maintaining balanced registers. Assisted in training new staff on register operations and money handling procedures.
- Executed general maintenance tasks to ensure optimal store functionality.
- Welcomed customers upon store entry to enhance shopping experience.
- Operated cash register and processed transactions efficiently. Assisted customers with inquiries and provided support during checkout. Maintained accurate records of sales and inventory levels.
- Executed scanning of items and input of item codes for purchased goods.
- Processed customer payments efficiently and accurately.
- Oversaw cash management and executed accurate change transactions for customers.
- Managed processing and validation of coupons and discount codes.
- Facilitated processing of exchanges and returns to enhance customer satisfaction.
- Addressed customer inquiries and resolved concerns to enhance satisfaction.
- Organized and secured items within bags, boxes, or carts for safe transport.
- Processed refunds and issued store credits following return transactions.
- Managed cash register funds and ensured accurate balance at closing.
- Facilitated customer inquiries and addressed diverse needs effectively.
- Assisted in stocking shelves with merchandise. Helped locate items in storage area for efficient retrieval.
- Maintained cleanliness of checkout station and organized receipts for efficient transaction processing.
Sonic Carhop
Sonic Drive-In
Manhattan, KS
08.2014 - 02.2016
- Ensure that all restaurant menu items meet operational standards before serving
- Greet all guests in a polite and friendly manner with a smile
- Facilitated prompt service to guests, ensuring a positive dining experience.
- Executed precise and timely transactions for guests utilizing fundamental mathematical skills.
- Carry and balance a tray weighing up to 25 pounds
- Clear trays from our guests’ vehicles
- Demonstrated adaptability in diverse situations to align with business needs.
- Executed multitasking strategies to efficiently manage operations during high-volume (happy hour) business times.
- Effective communication skills; basic mathematical skills
- Adhered to appearance uniform and hygiene standards at Sonic.
Retail Sales Associate Manager
Body Central
Manhattan, KS
06.2013 - 06.2014
- Drove sales through engagement of customers, suggestive selling, and sharing product knowledge.
- Drove sales to meet daily, weekly, monthly and quarterly goals
- Greet customers in a welcoming manner with a smile
- Provide outstanding customer service
- Respond to customer inquiries about clothing and accessories; escort customers to racks as necessary
- Resolve customer complaints regarding sales and service
- Keep customers informed of preferred customer sales and future merchandise of potential interest
- Maintained eye-catching displays of merchandise on sales floor
- Continued knowledge of latest fashion and color trends to entice shoppers
- Clean and sanitize counters and fitting rooms in store area
- Document sales by creating or updating customer profile records.
- Process payments by totaling purchases, processing checks, cash, and store or other credit and debit cards. (Knowledge of POS [point-of-sale] systems)
- Alert management of potential security issues.
- Assist with inventory filing, including receiving and stocking of merchandise.
- Assist manager in organizing, planning, and implementing strategies to attract customers
- Ensuring store schedules and objectives are met by employees
Bartender/Server
Foxy’s Gentleman’s Club
Junction City, KS
11.2011 - 03.2013
- Ability to work in a fast-paced environment
- 2 years of experience with preparing mixed drinks
- Perform backbar duties
- Perform opening and closing duties including counting out the cash drawer for the evening
- Greet each guest in a welcoming manner with a smile
- Build a rapport with regular customers to create a positive atmosphere
- Use POS (point-of-sale) system to process payments
- Use mathematical skills to process payments and give back correct change with cash purchases
- Record and balance cash receipts and prepare cash deposits
- Open and maintain tabs throughout shift
- Maintain clean glasses, bar supplies and area
- Maintain situational awareness when customers are under the influence
- Verify identification and age requirements of customers before serving alcoholic beverages
- Mix traditional and creative cocktails
- Make suggestions based on customer tastes and preferences
Sales Associate Manager
Phai's House of Jade
Okinawa
01.2008 - 06.2010
- Responsible for the jewelry and gifts department independently
- Delivered prompt and outstanding customer service to enhance satisfaction.
- Welcomed all guests with a warm smile and friendly demeanor.
- Addressed customer inquiries regarding product details and origins.
- Enhanced sales transactions through strategic upselling of gift items.
- Managed returns and exchanges process to ensure customer satisfaction.
- Addressed and resolved customer queries and complaints efficiently.
- Conducted thorough audits and systematically organized merchandise while ensuring a debris-free space.
- Oversaw inventory management for main store and boutique, ensuring optimal stock levels.
- Executed lifting and positioning of large jade statues and quality items weighing up to 50lbs.
- Executed opening and closing procedures, ensuring accurate recording and balancing of cash drawer in boutique.
- Facilitated auction transactions by delivering items to buyers and processing payments efficiently.
- Ensured accurate documentation of items sold during auctions to support inventory management.
- Oversaw inventory management by keeping detailed records of sales and restocking activities to enhance operational efficiency.
Front Desk Receptionist
Army Substance Abuse Program
Okinawa, Japan
05.2006 - 08.2008
- Facilitated guest arrivals by greeting and welcoming with a warm smile.
- Guided visitors to designated departments for efficient service delivery.
- Utilized multi-line phone system to efficiently manage incoming calls and direct them to appropriate personnel.
- Managed daily appointment schedules, ensuring timely confirmations and optimal time allocation.
- Executed data entry processes to generate comprehensive drug screening reports.
- Managed maintenance and cleanliness of office space, equipment, and reception area.
- Streamlined filing processes to ensure organized and accessible documentation.
- Drafted and distributed written memorandums for NCO in charge.
- Demonstrated proficiency in multitasking while maintaining composure in high-pressure environments.
- Utilized Microsoft Office products to enhance productivity and streamline tasks.
- Managed front desk operations independently, ensuring seamless functionality.
Education
Technical school - Cosmetology
Bellus Academy
Manhattan, KS07.2016
High school diploma - undefined
Kadena High School
Okinawa, Japan05.2009
Skills
Attentive Listening
Upselling
Customer service
Retail sales
Dependable
Self-motivated
Quality assurance
Data entry
Information security
Excellent Verbal and written Communication skills
Ability to work independently or within a group environment
Strong organizational, time management, and Problem-solving skills
Workspace organization
Knowledge of POS systems and operations
Inventory Management
Proficient in Microsoft Office software
Proficient in operating office equipment
Analyzed data and trends to drive effective decision-making in organizational initiatives
Oversaw cash handling processes, including receipt, disbursement, and reconciliation of funds
Directed front desk functions, coordinating schedules and addressing client inquiries
Managed data entry operations, maintaining high standards of accuracy and attention to detail
Conducted regular assessments of health and safety regulations to maintain a safe working environment
Certification
- Life & Health Insurance License
- Cosmetology License
Timeline
Team Member
Casey's
03.2024 - 09.2024
Nail Technician
IMS Styles - Various Salons
07.2016 - Current
Sonic Carhop
Sonic Drive-In
08.2014 - 02.2016
Retail Sales Associate Manager
Body Central
06.2013 - 06.2014
Bartender/Server
Foxy’s Gentleman’s Club
11.2011 - 03.2013
Sales Associate Manager
Phai's House of Jade
01.2008 - 06.2010
Front Desk Receptionist
Army Substance Abuse Program
05.2006 - 08.2008
Technical school - Cosmetology
Bellus Academy
High school diploma - undefined
Kadena High School