Edgar Alvarez
Austin,TX
Summary
Customer Success & Revenue Growth Leader with 15+ years experience in customer experience, sales development, and enterprise SaaS solutions. Proven ability to lead high-performing teams, retain and grow revenue, and advise C-level stakeholders. Fluent in Spanish.
Overview
1
1
Language
14
14
years of professional experience
Work History
Sr. Customer Success Manager
Delinea Inc.
Remote
01.2024 - Current
- Own and manage a regional portfolio of strategic and enterprise accounts, ensuring successful renewals and sustained customer satisfaction.
- Drive ARR retention through proactive engagement, renewal planning, and alignment to customer business objectives.
- Lead strategic account planning, defining adoption strategies, success milestones, and long-term value realization.
- Own and deliver Quarterly Business Reviews (QBRs), providing executive-level insights, performance metrics, and strategic recommendations.
- Facilitate roadmap discussions, translating customer feedback into actionable alignment with product capabilities.
- Partner with Sales to identify expansion opportunities and support upsell and cross-sell initiatives.
- Maintain accurate renewal forecasts, providing visibility into risks, timelines, and revenue expectations.
- Monitor account health: usage, personnel changes, goals, competitive landscape, and risks to satisfaction or churn.
- Provide strategic account updates to senior leadership and cross-functional stakeholders.
- Collaborate cross-functionally with Product, Marketing, Support, and Professional Services to drive customer outcomes and enhance overall experience.
Sr. Manager - Sales Development / Customer Success
Autimize (now a Delinea Company)
Remote
04.2022 - 12.2023
- Onboard, develop, and maintain strong relationships with enterprise clients, ensuring satisfaction and long-term value.
- Coach clients on product adoption, proactively identifying growth opportunities aligned with strategic goals.
- Monitor account health: usage, personnel changes, goals, competitor actions, and risks to satisfaction or expansion.
- Provide strategic account updates to senior leadership and the Sales Regional Team.
- Drive ARR retention and NRR growth; oversee successful G5 partner implementations.
- Build SDR Playbook, lead SDR hiring and training, execute sales development strategies, and report pipeline metrics to C-Suite.
- Collaborate cross-functionally with Product and Marketing to align go-to-market success.
Customer Success Manager
SailPoint Technologies
Austin, TX
03.2015 - 04.2022
- Managed strategic customer accounts, ensuring client satisfaction across identity management solutions.
- Delivered tailored coaching on product use, compliance, role management, and access governance.
- Proactively monitored account changes to address risks and identify upsell opportunities.
- Presented strategic client updates to Sales Leadership, Engineers, and Professional Services.
- Helped drive ARR retention and expansion by aligning client needs with SailPoint offerings.
- Collaborated with G5 partners to ensure smooth implementations and program continuity.
Customer Development Manager
Harte-Hanks
Austin, TX
06.2013 - 09.2014
- Generated sales pipeline in the Retail sector through business development outreach.
- Advised clients on strategic adoption of solutions to increase product utilization and value.
Business Development
Microsoft at Invenio Solutions
Austin, TX
09.2012 - 06.2013
- Generated strategic opportunities and new logos for Microsoft solutions.
- Advised C-level clients on Microsoft stack adoption to support digital transformation.
- Collaborated with sales to progress pipeline and drive closure.
Education
Los Angeles City College
Los Angeles, CA06-1995
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Van Nuys High School
Van Nuys, CA06-1994
Skills
- Client Relations
- Business Development
- Strategic Advisor
- Revenue Growth & Retention
- Time Management
- Problem Solving
- Project Management
- Communication
- Claude AI
- ChatGPT AI
- Snowflake
- Salesforce CRM
- Gainsight
- Catalyst
- Microsoft O365 Suite
LANGUAGES
Spanish – Verbal and Written
Timeline
Sr. Customer Success Manager
Delinea Inc.
01.2024 - Current
Sr. Manager - Sales Development / Customer Success
Autimize (now a Delinea Company)
04.2022 - 12.2023
Customer Success Manager
SailPoint Technologies
03.2015 - 04.2022
Customer Development Manager
Harte-Hanks
06.2013 - 09.2014
Business Development
Microsoft at Invenio Solutions
09.2012 - 06.2013
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Van Nuys High School
Los Angeles City College