Summary
Overview
Work History
Education
Skills
Certification
Affiliations
Timeline
Server

Edgar Arambula

Phoenix,AZ

Summary

Experienced, professional and personable server/bartender with 5 years of success in high-volume, upscale restaurant and resort environments.

My passion is connecting with and helping others. I'm a frequent volunteer at St. Vincent De Paul's Community Kitchen, and enrolled in WSCC's Associate of Nursing program. My goal is to continue facilitating a fun and engaging dining experience while earning my MRI tech certification.

Proficient in TOAST and Aloha POS systems, skilled in wine and entrée pairings, and a track record of effective upselling and enhancing guest experiences. Confident and composed in high-volume settings, including large parties, banquets, and special events; always delivering exceptional service with efficiency.

Professionalism, and a welcoming smile, always on display (never 86'd).

Overview

5
5
years of professional experience
1
1
Certification

Work History

Server

Red Lobster
03.2024 - 12.2024
  • Leveraged knowledge of wine pairings to make welcome recommendations (upselling)
  • Achieved high scores on secret shopper evaluations by ensuring adherence to company standards for service excellence
  • Collaborated with kitchen staff to ensure timely delivery of food orders and maintain high levels of guest satisfaction
  • Resolved customer complaints promptly and effectively, ensuring a positive dining experience for all patrons
  • Mentored new servers on best practices for delivering excellent service while maintaining efficiency during busy shifts

Bar Server

Jack Henry's at Thousand Hills Resort
03.2023 - 02.2024
  • Created and mixed a variety of cocktails, adhering to recipes and ensuring consistent quality
  • Developed extensive knowledge of different types of alcohol, brands, and flavors to make recommendations based on customer preferences
  • Maintained cleanliness and organization of the bar area, including restocking supplies, changing kegs, and cleaning glassware (barbacking)
  • Efficiently handled cash transactions, accurately processing payments and providing change to guests
  • Adhered to all safety regulations regarding the handling of alcoholic beverages, including checking IDs for legal drinking age verification

Bar Server

Emerson Lake Inn
03.2022 - 03.2023
  • Provided exceptional customer service by promptly greeting guests, taking orders, and delivering beverages in a timely manner
  • Assisted in training new servers on drink pairings, menu knowledge, and customer service standards
  • Consistently utilized upselling techniques such as suggesting premium wine, local brews or recommending specialty cocktails
  • Efficiently handled cash transactions, accurately processing payments and providing change to guests
  • Assisted lead bartender in swapping kegs, maintaining clean glassware, and drink preparation (bar back)

Banquet Server

Luciano Ristorante
04.2021 - 06.2022
  • Provided exceptional service to guests during banquets and special events, ensuring a memorable dining experience
  • Efficiently set up banquet rooms according to event specifications, including table arrangements, decorations, and audiovisual equipment
  • Assisted in the coordination of event logistics, such as guest seating plans and menu selections
  • Worked closely with the event planner or coordinator to ensure seamless execution of banquets from start to finish
  • Collaborated with the culinary team on menu planning for special dietary requirements or preferences
  • Collaborated with the event planner to ensure seamless execution of themed banquets, including decorations and ambiance

Server

Applebee's
02.2020 - 05.2022
  • Effectively communicated daily specials, menu items, and beverage options to customers, resulting in increased sales
  • Accurately took food and drink orders from patrons and entered them into the POS system with minimal errors
  • Managed multiple tables simultaneously during busy shifts, demonstrating strong multitasking abilities
  • Maintained cleanliness of work area and dining room throughout the shift for a pleasant dining environment
  • Assisted in setting up tables, chairs, linens, silverware, glassware, and other necessary supplies before each shift
  • Upsold additional menu items such as appetizers or desserts to increase overall check averages per table

Education

Associate of Science - Nursing

West Shore Community College
Scottville, MI

Skills

  • Food handling (5 years)
  • POS (5 years)
  • Customer service (6 years)
  • Serving (5 years)
  • Bartending (2 years)

Certification

  • Maricopa County Food Handlers Card May 2025 to May 2028
  • Title 4 Certificate May 2025 to May 2028

Affiliations

St. Vincent De Paul (Dining Volunteer)

Timeline

Server

Red Lobster
03.2024 - 12.2024

Bar Server

Jack Henry's at Thousand Hills Resort
03.2023 - 02.2024

Bar Server

Emerson Lake Inn
03.2022 - 03.2023

Banquet Server

Luciano Ristorante
04.2021 - 06.2022

Server

Applebee's
02.2020 - 05.2022

Associate of Science - Nursing

West Shore Community College

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Edgar Arambula