Edgar Cervantes

Seasoned Operations P&D Manager and talented leader with over four years of experience, applying exceptional planning and problem-solving abilities to enhance business plans and day-to-day activities. Results-driven and resilient, with a proven ability to develop teams, increase productivity, identify areas for improvement, and implement changes with a positive approach. Excellent communication skills.

• Managed FedEx package sorting and dock workflows across daily operations.
• Trained FedEx employees on safety, service, and handling procedures.
• Monitored FedEx shipment flow to identify and resolve delivery delays, ensuring timely service.
• Coordinated with FedEx drivers, dispatch, and warehouse staff.
• Reviewed FedEx performance reports to adjust work priorities and enhance operational effectiveness.
• Enforced FedEx compliance with safety and quality standards.
• Supported FedEx customer service issues and escalated complex concerns.
• Monitored staff performance and addressed issues.
• Enforced customer service standards and resolved customer problems to uphold quality service.
• Provided leadership during times of organizational change or crisis situations.
• Recruited and hired qualified candidates to fill open positions.
• Facilitated regular meetings with staff to review progress and pinpoint areas for improvement.
• Resolved customer complaints and issues promptly, maintaining a positive brand image.
• Implemented process improvements, resultingin an increase in operational efficiency.
• Oversaw daily operations, maintaining efficiency and quality standards.
• Remained calm and professional in stressful circumstances and effectively diffused tense situations.

• Delivered FedEx packages along assigned courier routes with careful time management.
• Loaded and unloaded parcels following FedEx handling and safety procedures.
• Scanned shipments using FedEx handheld devices during pickup and delivery stops.
• Inspected delivery vehicle before routes to support FedEx service reliability.
• Collected customer signatures and confirmed shipment details at delivery points.
• Sorted packages by route and priority to prepare FedEx deliveries.
• Resolved customer concerns with professional service during FedEx deliveries.
• Sorted parcels according to delivery route.
• Scanned inbound and outbound packages to sort for destination.
• Loaded vehicles, balanced loads, and secured items against loss or damage during transportation.

• Scanned shipments with handheld devices for tracking and routing accuracy.
• Scanned and sorted packages according to destinations and service type using handheld scanner.
• Sorted packages by destination, service type, and conveyor line.
• Loaded and unloaded packages at FedEx hubs and sort facilities.
• Moved freight between trailers, docks, and warehouse staging areas.
• Inspected packages for damage, labels, and shipping exceptions.
• Maintained clean work areas around belts, carts, and loading docks.
• Communicated shift needs with supervisors and dock team members.
• Assisted in training new employees on package handling processes.