AARON HILLIARD
Monterey,USA
Summary
Talented Manager with expert team leadership, planning, and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
13
13
years of professional experience
Work History
Mgr P&D/EE/DOT
FedEx Express
Monterey, CA
01.2024 - Current
- Implemented safety protocols that reduced workplace incidents and improved employee compliance rates.
- Led cross-functional teams to achieve project goals, fostering collaboration and innovation.
- Developed training programs for new hires, fostering a culture of continuous improvement and teamwork.
- Led a team to meet daily shipping targets while maintaining high service quality standards.
- Analyzed performance metrics to identify areas for process enhancement and cost reduction opportunities.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
Swing Driver/DOT
FedEx Express
Marina Del Rey, CA
12.2019 - 12.2023
- Worked effectively in fast-paced environments.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Managed time efficiently in order to complete all tasks within deadlines.
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
Courier/DOT
FedEx Express
Marina Del Rey, CA
01.2017 - 11.2019
- Delivered packages efficiently to various locations, ensuring timely service and customer satisfaction.
- Trained new couriers on procedures, safety protocols, and customer interaction best practices.
- Implemented route optimization strategies that reduced average delivery times while maintaining service quality.
- Developed strong relationships with clients through dependable service that ensured repeat business.
- Followed company policies and procedures during shift.
Sales Supervisor
GameStop
Culver City, CA
01.2013 - 12.2015
- Supervised daily sales operations, ensuring adherence to company policies and procedures.
- Developed training programs for new sales team members, enhancing product knowledge and sales techniques.
- Conducted performance evaluations for team members, providing constructive feedback to enhance productivity.
- Resolved customer inquiries and complaints, maintaining high satisfaction levels and fostering loyalty.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
Education
High School Diploma -
Palisades Charter High School
Pacific Palisades, CA05-2007
Skills
- Team leadership
- Decision-making
- Complex Problem-solving
- Task delegation
- Goal setting
- Strategic planning
- Cross-functional teamwork
- Policy implementation
- Conflict resolution
Languages
English
Full Professional
Timeline
Mgr P&D/EE/DOT
FedEx Express
01.2024 - Current
Swing Driver/DOT
FedEx Express
12.2019 - 12.2023
Courier/DOT
FedEx Express
01.2017 - 11.2019
Sales Supervisor
GameStop
01.2013 - 12.2015
High School Diploma -
Palisades Charter High School