Travel international and domestic
Priscilla Flores
Bloomington,TX
Summary
Dynamic operations manager with a proven track record at FedEx, excelling in team leadership and customer service. Skilled in decision-making and staff training, I fostered a positive work environment that enhanced employee engagement and retention. Recognized for achieving operational excellence through effective communication and mentoring, driving team performance and efficiency. I am flexible and able to travel.
Overview
33
33
years of professional experience
Work History
Mgr P&D/EE
FedEx
08.2017 - Current
- Accomplishesmultiple tasks within established timeframes.
- Manages and motivates employees to be productive and engaged in work.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Maintained professional, organized, and safe environment for 30 employees.
- Experience with opening and closing FedEx location and monitoring shift changes to uphold successful operations strategies and maximize business success.
- Recruits, interviews and hires employees and implemented mentoring program to promote positive feedback and engagement.
- Manager at a stand alone station. (Only manager on site)
Swing Driver/CDL
FedEx
Victoria, TX
11.2011 - 08.2017
- Follows all relevant traffic laws and safety regulations, accomplished a milestone of 15 years safe driving.
- Developed strong relationships with clients, fostering trust through professionalism and reliability in transportation services provided for over 20 years
- Provided exceptional customer service, addressing concerns and resolving issues promptly.
- Improved customer satisfaction by maintaining punctuality and adhering to strict delivery schedules.
- Maintained professional and friendly demeanor during deliveries to uphold company reputation.
- Assisted in warehouse operations when needed, contributing to overall team efficiency and productivity goals attainment.
- Participated in safety training and workshops, applying learned techniques to daily driving practices.
Courier/DOT/CDL
FedEx
San Antonio, Texas
06.2003 - 11.2011
- Provided exceptional customer service by addressing inquiries professionally and resolving issues promptly.
- Completed daily delivery assignments while adhering to strict time constraints, ensuring consistent service quality.
- Drove safely at all times to avoid accidents and harm.
- Greeted recipients, delivered packages, and parcels and acquired proper signatures for all deliveries.
- Contributed to team success by actively participating in meetings about improving operational procedures.
- Developed strong interpersonal and communication skills from interacting professionally with dispatchers, upper management, and peers.
- Established lasting relationships with customers by delivering packages on time, interacting professionally, and responding promptly to questions.
- Handled sensitive packages with care, ensuring they arrived in perfect condition.
- Enhanced customer satisfaction by delivering packages promptly and accurately.
- Contributed to positive work environment, showing respect and cooperation with colleagues.
- Supported team members during peak times, demonstrating strong teamwork and flexibility.
Operations Manager
FedEx
San Antonio, Texas
02.2000 - 06.2003
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Facilitated smooth collaboration between departments through clear communication channels.
- Trained and guided team members to maintain high productivity and performance metrics.
- Assisted in recruiting, hiring and training of team members.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Courier/Lead Teacher
FedEx
Victoria, TX
01.1993 - 02.2000
- Provided exceptional customer service by addressing inquiries professionally and resolving issues promptly.
- Completed daily delivery assignments while adhering to strict time constraints, ensuring consistent service quality.
- Contributed to team success by actively participating in meetings about improving operational procedures.
- Improved delivery efficiency by mapping optimal routes and prioritizing tasks based on urgency.
- Developed strong relationships with clients through dependable service that ensured repeat business.
- Developed strong interpersonal and communication skills from interacting professionally with dispatchers, upper management, and peers.
- Contributed to positive work environment, showing respect and cooperation with colleagues.
- Enhanced operational efficiency by suggesting improvements to delivery processes.
- Supported team members during peak times, demonstrating strong teamwork and flexibility.
- Followed safety procedures and regulations to protect packages and vehicles.
- Communicated with dispatch and customers for accurate delivery information.
Skills
- Decision-making
- Time management
- Team leadership
- Customer service
- Relationship building
- Staff training and development
- Operations management
- Verbal and written communication
- Task delegation
- Schedule preparation
- Coaching and mentoring
- Computer skills
- Strategic planning
- Cross-functional teamwork
- Documentation and reporting
- Complex Problem-solving
- Budget control
- Shift scheduling
- Contract management
- Business planning
- Employee onboarding
- Conflict resolution
- Partnership development
- Recruiting and interviewing
- Positive attitude
- Multitasking Abilities
- Organizational skills
- Attention to detail
- Teamwork and collaboration
- Self motivation
- Adaptability
- Negotiation and conflict resolution
- Excellent communication
- Reliability
Education
Bachelor of Science - Communications
University of Houston-Victoria
Victoria, TX05-2013
Accomplishments
- Stand alone station manager.
- Supervised team of 30 staff members.
- Achieved Small Station of the Year by completing Fiscal Year 2021 with accuracy and efficiency.
- Successfully transitioned to FedEx Ground Colocation.
Interests
Serving and volunteering in the community
Sports
Avid Reader
Timeline
Mgr P&D/EE
FedEx
08.2017 - Current
Swing Driver/CDL
FedEx
11.2011 - 08.2017
Courier/DOT/CDL
FedEx
06.2003 - 11.2011
Operations Manager
FedEx
02.2000 - 06.2003
Courier/Lead Teacher
FedEx
01.1993 - 02.2000
Bachelor of Science - Communications
University of Houston-Victoria