Joshua Little
Derby,K
Summary
Results-driven management professional with proven ability to lead teams to success. Strong focus on team collaboration, operational efficiency, and achieving measurable outcomes. Adept at strategic planning, process improvement, and fostering culture of accountability and excellence. Known for adaptability and consistently meeting changing organizational needs.
Overview
11
11
years of professional experience
Work History
P&D EE Manager
Federal Express
Wichita, KS
07.2025 - Current
- Led operational initiatives to enhance package delivery efficiency with existing SPs
- Mentored and trained team members on best practices for Inbound and Outbound operations.
- Implemented quality control measures to enhance service reliability and customer satisfaction.
- Analyzed performance metrics to identify areas for operational enhancement.
- Oversaw daily operations, ensuring compliance with company policies and regulatory requirements.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
Operations Manager
Federal Express
Wichita, KS
04.2022 - 07.2025
- Streamlined operational processes to enhance efficiency and reduce downtime.
- Analyzed and reported on key performance metrics to senior management.
- Handled problematic customers and clients to assist employees and maintain excellent customer service.
- Developed and maintained relationships with external vendors and suppliers.
Swing Courier
Federal Express
Wichita, Ks
04.2018 - 04.2022
- Efficiently ran routes to consistently meet performance targets and delight customers with exceptional service.
- Recently started running Saturday operations to gain knowledge on Estar, and other operational systems
Grocery Department Manager
Kroger
Wichita, Ks
04.2016 - 03.2018
- Coached and trained associates on effective and productive merchandising techniques for consistent sales.
- Organized workloads and coordinated schedules to consistently give customers optimal coverage.
- Taught employees how to effectively manage customers' needs and meet demands in fast-paced environments.
- Managed interpersonal conflicts between employees and expertly fielded personnel questions for optimal team performance.
Grocery Department Manager
Kroger
Augusta, Ks
10.2014 - 03.2016
- Promoted collaborative team environment through recognition, leading by example, and working alongside staff.
- Maintained equipment and facilities with optimal cleanliness and safety for employees and customers.
- Oversaw scheduling and labor allocation to meet business needs and labor budget.
- Handled customer complaints, requests, and questions promptly to satisfy needs and retain business.
- Used computer-assisted ordering to order appropriate quantities of merchandise and supplies.
- Trained and mentored employees to boost individual and team performance.
- Monitored sales activities to ensure customers receive satisfactory service and quality goods.
- Worked with senior managers to forecast demand and optimize both staff coverage and inventory levels.
- Delegated assignments based on the employees' knowledge and abilities.
Education
HIGH SCHOOL DIPLOMA -
Wichita Heights High School
Wichita, Ks05.2007
Skills
- Customer service
- Punctuality and reliability
- Multitasking
- Problem-solving
- Organization
- Decision-making
- Time management
- Team leadership
Timeline
P&D EE Manager
Federal Express
07.2025 - Current
Operations Manager
Federal Express
04.2022 - 07.2025
Swing Courier
Federal Express
04.2018 - 04.2022
Grocery Department Manager
Kroger
04.2016 - 03.2018
Grocery Department Manager
Kroger
10.2014 - 03.2016
HIGH SCHOOL DIPLOMA -
Wichita Heights High School