Edgar Garcia
Pharr,TX
Summary
Dynamic Member Service Supervisor at Sam’s Club with a proven track record in benefits analysis and employee training. Expert in optimizing workflows and enhancing customer service standards, resulting in improved team performance and member satisfaction. Adept at problem-solving and fostering strong relationships, driving loyalty and repeat business through effective communication.
Overview
21
21
years of professional experience
Work History
Member Service Supervisor
Sam’s Club
McAllen, TX
11.2004 - 07.2025
- Assisted members with correcting account, service, and system issues by educating on required forms and technical processes.
- Used key sales tactics to grow membership sales.
- Developed strong relationships with members, fostering loyalty and trust while promoting the company''s services.
- Managed escalated situations professionally, resolving conflicts effectively while maintaining positive relationships with members.
- Mentored new hires, resulting in higher retention rates and faster integration into the team.
- Monitored key performance metrics regularly, identifying trends and implementing strategies to improve team success rates consistently.
- Coordinated seamless shift transitions resulting in minimal disruption of workflow while adhering strictly to standard operating procedures.
- Led a team of Member Service Representatives, ensuring adherence to company policies and high-quality performance.
- Coached team members through performance reviews, identifying areas for growth and development while setting achievable goals in alignment with organizational objectives.
Personal Shopper Team Lead
Sam’s Club
McAllen, TX
11.2004 - 07.2025
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Balanced multiple tasks simultaneously, prioritizing urgent requests without compromising attention to detail or overall service quality.
- Mentored new Personal Shoppers by sharing industry knowledge and best practices, fostering a supportive team atmosphere that encouraged professional growth.
- Cultivated strong relationships with clients through consistent communication and timely follow-ups, resulting in repeat business.
- Managed online shopping orders and deliveries, ensuring timely receipt of purchases.
Education
General Studies -
PSJA North High School
Pharr, TX05.1998
Skills
- Benefits analysis
- Claims processing
- Employee training
- Application review
- Customer service standards
- Payment management
- Service sales
- Workflow optimization
- Teamwork
- Problem-solving
- Reliability
Languages
Spanish
Professional Working
Timeline
Member Service Supervisor
Sam’s Club
11.2004 - 07.2025
Personal Shopper Team Lead
Sam’s Club
11.2004 - 07.2025
General Studies -
PSJA North High School