Summary
Overview
Work History
Education
Skills
Timeline
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Rachel Patterson

Joplin,MO

Summary

Attentive Member Services Supervisor well-versed in handling member issues to boost satisfaction and accomplish sales objectives. Skillful in managing routine member requirements, company standards and successful customer service techniques. Talented relationship-builder and analytical problem-solver.

Overview

2
2
years of professional experience

Work History

Member Service Supervisor

Joplin Family Y
09.2022 - Current
  • Trained, mentored and evaluated employees on service quality, knowledge and performance.
  • Kept administrative records current and accurate to promote efficiency and team effectiveness.
  • Helped customers understand benefits with thorough, knowledgeable and friendly explanations.
  • Recommended specific products and services in alignment with individual needs, requirements and specifications.
  • Assisted members with correcting account, service, and system issues by educating on required forms and technical processes.
  • Responded to customer calls and emails to answer questions about products and services.

Caregiver

Home Instead
10.2021 - 09.2022
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
  • Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
  • Built strong relationships with clients to deliver emotional support and companionship.
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
  • Recognized and reported abnormalities or changes in patients' health status to case manager.

Front Desk Associate

Colaw Fitness
06.2021 - 01.2022
  • Maintained cleanliness and organization of front desk area.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.

Education

High School Diploma -

Joplin HIgh School
Joplin, MO
05.2019

Skills

  • Research and Due Diligence
  • Account Updates
  • Benefits Analysis
  • Call Center Operations
  • Account Maintenance
  • Customer Service Standards
  • Customer Engagement
  • Member Relations
  • Relationship Building

Timeline

Member Service Supervisor

Joplin Family Y
09.2022 - Current

Caregiver

Home Instead
10.2021 - 09.2022

Front Desk Associate

Colaw Fitness
06.2021 - 01.2022

High School Diploma -

Joplin HIgh School

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Rachel Patterson