Edgar Gonzalez
Dallas,TX
Summary
Passionate job seeker eager to secure an entry-level IT position. Equipped with strong problem-solving abilities, and willingness to learn. Poised to contribute to team success and achieve positive results.
Overview
8
8
years of professional experience
1
1
Certification
Work History
General Mananger
U-Fix-It Appliance Parts
06.2022 - 08.2023
- Oversaw management at 3 stores in the DFW area and one in Tyler remotely.
- Monitored sales, set budgets and controlled overall company inventory to provide financial stability and long-term growth.
- Was the point of contact for our suppliers.
- Used Freshdesk ( online ticket system ) to answer questions regarding troubleshooting on HVAC and Appliance repair.
- Used Premier (point of sale software) to manage inventory, set prices and add new products.
Store Manager
U-Fix-It Appliance Parts
06.2019 - 07.2022
- Managed inventory control, cash control, and store opening and closing procedures.
- Coached sales associates in product specifications, new products information and selling techniques, increasing customer satisfaction.
- Assisted with hiring, training and mentoring new employees.
- Troubleshooted issues with printers, phone and computer networks.
Counter Sales
U-Fix-It Appliance Parts
04.2015 - 06.2019
- Helped troubleshoot technical problems over the phone regarding HVAC & home appliance repair.
- Processed customer orders to check accuracy of shipping dates, inventory, and pricing.
- Prepared cash and currency reconciliation reports.
- Engaged in suggestive selling and other sales techniques.
Education
Associate of Science - Network And System Administration
North Lake College
Irving, TX05-2025
Skills
- Experienced in residential HVAC testing & diagnostics
- Experienced in residential home Appliance testing & diagnostics
Certification
05/15 El Centro College - Dallas, TX
Technology Support Certificate
05/17 El Centro College - Dallas, TX
Software Prog/Devel Assistant Certificate
Additional Languages
Spanish
Timeline
General Mananger
U-Fix-It Appliance Parts
06.2022 - 08.2023
Store Manager
U-Fix-It Appliance Parts
06.2019 - 07.2022
Counter Sales
U-Fix-It Appliance Parts
04.2015 - 06.2019
05/15 El Centro College - Dallas, TX
Technology Support Certificate
05/17 El Centro College - Dallas, TX
Software Prog/Devel Assistant Certificate
Associate of Science - Network And System Administration
North Lake College
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