Edgar Guardado
Covington,GA
Summary
Seasoned IT professional with over 2 years of hands-on experience. Proven expertise in customer service, network administration, and technical troubleshooting. Known for streamlining operations, enhancing system efficiency, and ensuring data security. A collaborative team player with a track record of delivering results in fast-paced environments. Ready to bring technical prowess and a problem-solving mindset to drive success in your team.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Helpdesk Analyst I
GA DDS
07.2023 - Current
- Logged support tickets and closed when issues were resolved.
- Used ticketing systems to manage and process support actions and requests.
- Assisted customers with troubleshooting issues encountered while using hardware or software, providing actionable tips to resolve problems.
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Performed system analysis, documentation, testing, implementation, and user support for platform transitions.
- Troubleshoot iOS and Android devices
IT Support Technician
Data Power Source
02.2022 - 04.2023
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Monitor ITSM Ticketing System queues and assigning or escalating to the proper support levels until resolved.
Customer Support/Help Desk Technician
Allstate
11.2021 - 02.2022
- Promote a company’s products or services through excellent customer service.
- Handle a high volume of calls in a call center environment focused on customer service.
- Oversee the daily performance of computer systems and applications.
- Provide customers and team members with technical support when needed.
- Walked individuals through basic troubleshooting tasks.
Education
High School Diploma -
Eastside High School
Covington, GA04.2018
Skills
- Technical Issues Analysis
- Application Installations
- Proficient in Windows 10, Linux, iOS, and Android
- Help Desk Software
- Technical Support
- Spanish Fluency
- LAN/WAN
- TCP/IP
- Troubleshooting Network Issues
Certification
Absen Certified Engineer
Languages
Spanish
Native or Bilingual
Timeline
Helpdesk Analyst I
GA DDS
07.2023 - Current
IT Support Technician
Data Power Source
02.2022 - 04.2023
Customer Support/Help Desk Technician
Allstate
11.2021 - 02.2022
High School Diploma -
Eastside High School
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