Haroon Liaqat Ali
Doha Qatar,DOHA
Summary
Focused Help Desk Analyst with 07 years of experience providing phone, email and chat-based technical support to customers. Accomplished in gathering information from customers and conducting research to resolve complex technical issues. Detail-oriented with support ticket tracking and providing a comprehensive overview of issues and resolution attempts.
Overview
7
7
years of professional experience
Work History
IT Helpdesk Analyst
CODE IT, VCUarts Qatar
08.2018 - Current
- Logged support tickets and closed when issues were resolved.
- PaperCut, Print Server, Release Station and Print Deploy
- Used ticketing systems to manage and process support actions and requests.
- Assisted customers with troubleshooting issues encountered while using hardware or software, providing actionable tips to resolve problems.
- Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
- Documented support interactions for future reference.
- Performed tests of functionality, security, and performance of different workstations and devices.
- Trained and supported end-users with software, hardware, and network standards and use processes.
- Managed high levels of call flow and responded to technical support needs.
IT Technician
VCUarts Qatar
01.2017 - 08.2018
- Logged support tickets and closed when issues were resolved.
- Used ticketing systems to manage and process support actions and requests.
- Assisted customers with troubleshooting issues encountered while using hardware or software, providing actionable tips to resolve problems.
- Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
- Resolved technical issues by troubleshooting.
- Installed and updated hardware, software and applications on Mac and PC devices.
- Set up and maintained user accounts and client access.
Education
High School Diploma -
Pak Shamaa School
Doha Qatar08.2023
3 Years Computer And Headwear Courses - Higher Certificate in CISE, HCSE & ACCP
Aptech Qatar
DOHA QATAR09.2019
Certified Cybersecurity Technician "CCT" - "CCT"
Aptech Qatar
DOHA QATAR08.2033
Skills
- User Experience
- Microsoft Windows and Office
- Technical Issues Analysis
- Hardware Evaluation
- Remote Instruction
- Desktop Operating Systems
- Customer Support
- Service Desk Team Management
- Workforce Planning
- Hardware Upgrades
- Employee Computer Support
- Cisco Any Connect
- Software Release and Rollout
- Software and Hardware Assistance
- File Management Software
- Defect Analysis and Resolution
- PaperCut, Release station, Print Deploy
- Server management
Timeline
IT Helpdesk Analyst
CODE IT, VCUarts Qatar
08.2018 - Current
IT Technician
VCUarts Qatar
01.2017 - 08.2018
High School Diploma -
Pak Shamaa School
3 Years Computer And Headwear Courses - Higher Certificate in CISE, HCSE & ACCP
Aptech Qatar
Certified Cybersecurity Technician "CCT" - "CCT"
Aptech Qatar
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