Travis Smith
Greenacres,FL
Summary
Desktop Support Technician with over a decade of expertise in enhancing IT infrastructure and resolving technical issues. Proficient in Windows Server, VPN, and Active Directory, leveraging skills to improve network efficiency and user experience. Committed to delivering seamless support and innovative solutions in dynamic environments.
Overview
12
12
years of professional experience
1
1
Certification
Work History
HELPDESK TECH 1
Stefanini
11.2024 - Current
- Company Overview: Southern New Hampshire University
- Helped students resolve technical issues with their computers, courses and web browsers
- Supported students on varies devices mac, windows, tablets and phones
- Handled 20-30 calls per day
- Southern New Hampshire University
PC Technician
Futura
Port St Lucie, USA
11.2023 - 03.2024
- Company Overview: Robert Half
- Installed access points in 40 schools, enhancing connectivity for St Lucie County
- Scanned and documented serial numbers and MAC addresses for inventory accuracy
- Tested and labeled access points, ensuring operational reliability
- Collaborated with school district for seamless deployment, improving network efficiency
- Reboxed and organized equipment, streamlining logistics for future installations
- Robert Half
PC Technician Remote Support
Matrix Absence Management
Phoenix, USA
01.2021 - 10.2023
- Company Overview: Phoenix AZ
- Resolved user issues with vpn, Avaya phone, Office 365, Outlook, Teams, etc
- Supported Windows 10 and 11
- Refreshed computers of remote users
- Worked IT projects including refreshing 200 users
- Configured email, Teams, browsers and Interaction phone software
- Walked users through attaching dock and new displays to new laptop
- Managed computer and user accounts, folder access and distribution list members in Active Directory on Windows server 2012
- Set up 100 cubes with docks, monitors, and wiring, including training room
- Phoenix AZ
PC Technician
INSIGHT
Hanover Park, USA
03.2017 - 10.2020
- Company Overview: Hanover Park IL
- Imaged and configured new computers to client specifications
- Configured computers for Marriott, Hilton, Royal Caribbean, State of Kansas, Boston Scientific and United Healthcare among others
- Configured push to talk phones for Knoxville police department
- Used SAP to manage orders and computer inventory
- Hanover Park IL
PC Technician
HONEYWELL
Phoenix, USA
10.2012 - 08.2016
- Company Overview: Dell, Phoenix AZ
- Setup and configured new computers for users
- Resolved software issues including Windows 10 and Office
- Repaired laptops and desktops hardware on HP and Dell
- Dell, Phoenix AZ
Education
Courses -
Loyola University of Chicago
Skills
- VPN (Experienced)
- Avaya
- Office 365 (Experienced)
- Outlook (Experienced)
- Teams (Experienced)
- Windows 10 (Experienced)
- Windows 11
- Active Directory
- Windows Server
- SAP
- Hardware repair (Experienced)
- Project Management
- Incident Management
- Software Installation (Expert)
- System Integration
- Technical Support (Experienced)
- Network Administration
- User Access Management
- System Configuration
- Remote Desktop (Experienced)
- Troubleshooting Tools
- User Training
- User Experience
- User Onboarding
- End-User Support
- Software Deployment
- Device Configuration
- Friendly, positive attitude
Certification
A+ Certified
Timeline
HELPDESK TECH 1
Stefanini
11.2024 - Current
PC Technician
Futura
11.2023 - 03.2024
PC Technician Remote Support
Matrix Absence Management
01.2021 - 10.2023
PC Technician
INSIGHT
03.2017 - 10.2020
PC Technician
HONEYWELL
10.2012 - 08.2016
Courses -
Loyola University of Chicago
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