Edgar M. Milan
Field Manager, Network Services
Covina,CA
Summary
Professional with extensive experience in overseeing field operations and driving project success. Proven ability to lead diverse teams effectively and adapt to changing project requirements. Known for expertise in problem-solving, strategic planning, effective communication, and results-driven approach to management.
Overview
25
25
years of professional experience
Work History
Field Manager, Network Services
AT&T Inc.
07.2011 - Current
- Supervise crews of outside plant technicians who install and repair both fiber and copper cabling aerially (on poles) and underground (in manholes).
- Performance Management: coach and develop technicians through employee-focused performance improvement plans and positive recognition.
- Conduct on-site safety and quality inspections to ensure and enforce high quality, good customer service, and adherence to company, local, state and federal safety policies.
- Developed and implemented training programs for field technicians to improve technical skills and productivity.
- Facilitated training sessions for new hires, significantly improving their field performance and integration into team.
- Maintain accurate employee attendance and time-reporting.
- Partner with union leadership to ensure employee compliance with company, local, state, and federal policies.
- Labor Relations: grievance and arbitration experienced with great documentation track record.
- Project Management: ensured critical Internet and video services for high-profile projects (Academy Awards, various sporting and electoral events).
- Established strong relationships with clients, suppliers, and contractors to facilitate smooth fiber project progressions for newly constructed high-end apartment buildings.
- Consistently exceeded performance objectives by leveraging extensive industry experience and effective leadership skills in managing teams.
Premises Technician
AT&T Inc.
03.2007 - 06.2011
- Expert in installation and repair of video and telecommunications equipment for residential and commercial clients.
- Conducted routine maintenance and troubleshooting to ensure optimal service performance.
- Wired businesses and residential structures with fiber, cat5/6 and coaxial cabling.
- Contributed to company growth by consistently meeting or exceeding monthly performance targets for installations and repairs.
- Provided exceptional customer experiences while installing or repairing services in both residential and commercial settings.
Supervisor, Revenue Assurance
Telscape Communications
09.2000 - 03.2007
- ILEC Bill Auditing: Maintained Service Agreements with Incumbent Carriers and submitted billing disputes, securing over $1M.
- Internal Bill Auditing: Monitored sales, and audited internal bills to ensure proper taxation, service and usage charges.
- Analyzed internal procedures, trained and supervised team of analysts to ensure cost-effectiveness and reduce revenue leakage.
- Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
Education
High School Diploma -
Covina High School
Covina, CAAT&T Elite Manager Certification - undefined
AT&T University
Irving, TXSkills
- Skilled in utilizing Microsoft Office tools effectively
- Fluent in English and Spanish
- Proficient written communication and public speaking skills
- Team development
- Project Management
- In-depth understanding of safe work practices
- Experience in labor relations
- Revenue management
- Billing Validation / Remediation
- Financial variance analysis
- Project coordination
- Field operations
- Crew management
- Inventory management
- Maintenance planning
- Training and development
- Performance tracking and evaluation
- Documentation and reporting
- Hiring and training
- Employee development
Timeline
Field Manager, Network Services
AT&T Inc.
07.2011 - Current
Premises Technician
AT&T Inc.
03.2007 - 06.2011
Supervisor, Revenue Assurance
Telscape Communications
09.2000 - 03.2007
AT&T Elite Manager Certification - undefined
AT&T University
High School Diploma -
Covina High School