Edgar Mateo
New London
Summary
Dedicated professional with strong customer service skills and attention to detail. Proven ability to streamline processes and ensure compliance, enhancing operational efficiency.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
Work History
Rotofile/Shipping and Receiving Clerk
PCC Structurals
2024.11 - Current
- Proven ability to learn quickly and adapt to new situations.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Passionate about learning and committed to continual improvement.
- Excellent communication skills, both verbal and written.
- Collaborated with team members to ensure timely and accurate order fulfillment.
- Processed incoming shipments, verifying accuracy against purchase orders and invoices.
- Completed basic mathematical calculations to check weights and dimensions of shipments.
Service Manager
Chipotle Grill
2020.09 - 2024.10
- Led team in delivering exceptional customer service and maintaining high satisfaction standards.
- Mentored staff on best practices for food safety and sanitation compliance, ensuring adherence to health regulations.
- Streamlined operational processes to enhance efficiency and reduce wait times during peak hours.
- Analyzed service reports to identify areas of improvement.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
Education
High School Diploma -
New London High School
New LondonNo Degree - Electrical Engineering
University of Hartford
Skills
- Teamwork and cooperation
- Heavy lifting
- Time management
- Attention to detail
- Self-motivated and independent
- Shipping and receiving
- Data entry
- Task prioritization
- Pallet jack use
- Customer service
- Computer skills
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Rotofile/Shipping and Receiving Clerk
PCC Structurals
2024.11 - Current
Service Manager
Chipotle Grill
2020.09 - 2024.10
High School Diploma -
New London High School
No Degree - Electrical Engineering
University of Hartford