Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Edgar Montelongo

Chicago,IL

Summary

In the past few years that i have been working, I've managed to pick up a couples skills. As a customer support representative for sales in Ross, i dealt with customers to best satisfy their needs, answer their questions or concerns, or simply pick up calls we received. I was an energetic specialist on enabling strong sales by skillfully handling administrative needs.

As a mechanic i learned to multi-task under pressure, communicate with our customers to work out their issue as best as possible. I always pushed myself to being a hardworking mechanic skilled in resolving issues, and being successful at adapting to new procedures,

My current job as an interior remodeling and painter, has taught me patience. If you want something done right, patience is key. I learned to be a great painter and leader to help co-workers when they needed help. My customer support/ translator really played a role in this job the most. I dedicated myself to successfully facilitate communication between my boss (non english speaker) to his customers who were mostly english speakers. Eventually i was taking calls, doing estimates, etc...

Overall, each job gave me an opportunity to gain a skill, but each job really benefit from my bilingual translation the most. I have no issues adapting to new job environments and i learn quick, always eager to start a new opportunity

Overview

7
7
years of professional experience

Work History

Interior Remodeling and Painter

New Vision Interior Remodeling
01.2020 - Current
  • Enhanced the appearance of residential and commercial spaces by skillfully applying paint, wallpaper, and other finishes.
  • Delivered high-quality painting services on time and within budget for a variety of clients.
  • Prepared surfaces for painting by cleaning, sanding, and repairing defects to ensure smooth results.
  • Increased client satisfaction by providing accurate color consultations and recommendations.
  • Collaborated with interior designers to achieve desired aesthetics in various settings.
  • Maintained a clean and organized workspace, minimizing disruptions for clients during projects.

Mechanic

Joes Auto
02.2019 - 12.2019
  • Improved vehicle performance by conducting thorough inspections and identifying necessary repairs.
  • Reduced downtime for clients by efficiently completing maintenance tasks and repairs on time.
  • Enhanced customer satisfaction with prompt diagnosis and resolution of complex mechanical issues.
  • Collaborated with team members to complete large-scale projects, ensuring timely completion and high-quality workmanship.
  • Raised safety standards for vehicles by performing comprehensive brake system repairs and replacements.
  • Consistently met or exceeded company performance metrics through diligent work ethic and attention to detail in all repair tasks.
  • Customer support (bilingual)

Customer Service

Ross Dress For Less
04.2017 - 07.2018
  • Assisted with facility scheduling and customer service.
  • Promoted positive member relations through providing excellent customer service.
  • Directed cleaning, restocking and customer service activities.
  • Oversaw customer service team training and development.
  • Developed strong relationships with customers through high levels of customer service.
  • Displayed very good communication and customer service skills.
  • Provided exceptional customer service for ideal experiences.

Education

High School Diploma -

Penn Foster Career School
Scranton, PA
08.2021

Skills

  • Customer Response
  • Quality Assurance
  • Sales Support
  • Payment Processing
  • Call Center Experience
  • (Spanish) Translation
  • Issue Research
  • Caller Assistance
  • Problem-Solving
  • Positive Attitude
  • Multitasking Abilities
  • Fluent Bilingualism

Languages

Spanish
Native or Bilingual
English
Full Professional

Timeline

Interior Remodeling and Painter

New Vision Interior Remodeling
01.2020 - Current

Mechanic

Joes Auto
02.2019 - 12.2019

Customer Service

Ross Dress For Less
04.2017 - 07.2018

High School Diploma -

Penn Foster Career School
Edgar Montelongo