Edgar Morales
Modesto,CA
Summary
Responsible Technician with excellent troubleshooting, customer service and analytics skills coupled with more than 15 years of experience. Highly effective in complying with safety requirements evidenced by zero work loss days. Broad skills in maintenance and bench builds. Enthusiastic individual experienced in analyzing issues on service calls and finding effective solutions. Offering engaging and pleasant personality with expertise building customer relationships. Outstanding diagnostics skills.
Overview
15
15
years of professional experience
Work History
Technician
DIRECTV
08.2008 - 08.2023
- Maintained quality assurance and customer satisfaction objectives.
- Inspected equipment to identify areas of wear or causes of malfunctions.
- Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
- Responded to customer inquiries quickly and professionally to increase satisfaction.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Explained diagnostic findings to customers and outlined repair or service options.
- Adhered to safety protocols and policies to reduce workplace hazards.
- Tested components and systems to evaluate performance and identify concerns.
- Maintained compliance with regulatory standards and safety requirements.
- Organized work to meet demanding production goals.
- Applied critical thinking and research to address complex issues.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
Education
High School Diploma -
Davis High School
Modesto, CA06.1997
Skills
- Customer Interaction
- Team Training
- Issue Resolution
- Time Management
Languages
Spanish
Native or Bilingual
Timeline
Technician
DIRECTV
08.2008 - 08.2023
High School Diploma -
Davis High School
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