Edgar Ocote
Chicago,IL
Summary
Dynamic store manager with over four years of experience in retail operations. Expertise in analyzing sales data and implementing strategies that enhance customer satisfaction and drive revenue growth. Committed to fostering a collaborative team environment.
Overview
6
6
years of professional experience
Work History
Store Manager
Gmet Communications Cricket Wireless
Chicago, IL
06.2024 - Current
- Managed daily operations, ensuring efficient store performance and customer satisfaction.
- Trained and developed team members to enhance service delivery and product knowledge.
- Analyzed sales data to identify trends and inform inventory management decisions.
- Implemented promotional strategies to increase foot traffic and drive sales growth.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Managed inventory levels to minimize waste and ensure product availability, supporting customer satisfaction and sales efficiency.
- Improved store layout for better customer flow and product visibility, leading to increase in average purchase size.
- Organized special events such as seasonal sales promotions to drive foot traffic into the store and increase sales opportunities.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Completed point of sale opening and closing procedures.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
Sales Associate
Yaaconnect Cricket Wireless
Chicago, IL
06.2021 - 06.2024
- Provided exceptional customer service, resolving inquiries and ensuring positive shopping experiences.
- Executed daily sales objectives, consistently meeting or exceeding performance targets.
- Collaborated with team members to achieve monthly sales targets.
- Monitored sales trends to adjust sales strategies and meet changing customer demands.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
Sales Associate
Uhaul Moving And Storage
Chicago, IL
11.2019 - 05.2020
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions accurately, ensuring proper change was given and maintaining balanced registers at the end of each shift.
- Provided exceptional customer service, resulting in numerous positive reviews and repeat business from satisfied clients.
- Assisted with visual merchandising efforts, creating eye-catching displays that attracted potential buyers to specific products or promotions.
- Followed instructions from supervisor regarding daily job tasks and duties.
- Executed tasks within time and budget constraints.
Education
Business
Harold Washington College
Chicago, IL06-2015
High School Diploma -
Carl Schurz High School
Chicago, IL06-2010
Skills
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
- Team building
- Sales promotions
- Sales coaching
- Accurate money handling
- Sales strategies
- Goals and performance
- Retail inventory management
- Fluent bilingualism
Languages
Spanish
Full Professional
Timeline
Store Manager
Gmet Communications Cricket Wireless
06.2024 - Current
Sales Associate
Yaaconnect Cricket Wireless
06.2021 - 06.2024
Sales Associate
Uhaul Moving And Storage
11.2019 - 05.2020
Business
Harold Washington College
High School Diploma -
Carl Schurz High School